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My excellence in punctuation has shown myself to be self-motivated, committed and determined in achieving my goals. I have shown to be adaptable and have the ability to handle challenging situations. Working in a variety of fields has allowed me to develop skills of effective communication making me a good listener making clients feel comfortable and relaxed. Equipped with excellent training, experience, as well as strong strategic, research, and analytical skills, I aim to generate an all-encompassing picture that will serve as guidelines in developing action plans and strategies for the company. Having a BSc and MSc in Psychology, it’s given me the opportunity to test and implement innovative sales strategies in or to create synergies with names accounts and build relationships with key decision makers and influencers. 

Current: SDR specialising in Retail Market

• Comfortable and confident making outbound calls, working at pace and under pressure with accuracy for a SAAS software solution
• Customer-focused, remaining professional and credibly building rapport with clients and prospects
• Responsible for achieving monthly sales team target and building and maintaining sales pipeline in CRM and submitting required reports
• Collaborated with partners to translate overreaching marketing strategy into commercially successful marketing programs including creative messaging, communications, instore, online marketing and related evaluations and performance improvements.
• Implement and recognise new strategies where I test my hypothesis and turn them into working solutions.  
• Comprehensive of sales tools such as LinkedIn Navigator, Salesforce, Salesloft Hubspot as well as MS office, Excel ,Adobe CC and more
• Ability to meet the company’s core values & work with other team members SDR’s and Account Executives to qualify leads and book appointments
• Implemented the A/B testing- assigned to hypothesis, conducted and recorded a variety of strategies of reaching out to prospects and potential customers with the main aim of identifying a pain point specific to them which will ultimately encourage a positive response with our product and service. From this, we are able to learn why certain elements of their experiences impact user behaviour.
  
   

Researcher/ PA Responsibilities- U Matter Counselling

• Conduct literature reviews/research/ collect and analyse data/ prepare materials for submission to granting agencies and foundations/ summarize project results/ prepare other articles, reports and presentations/ develop assessment and evaluation tools
• Develop creative and engaging social media strategies. 
• Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram, adapting content to suit different channels. 
• Create engaging multimedia content (and/or outsource this effectively) across multiple platforms.
• Form key relationships with influencers across the social media platforms.
• Undertake audience research
• Manage and facilitate social media communities by responding to social media posts and developing discussions.
• Recommend and roll out new improvements to increase performance.
• Set targets to increase company’s awareness and increase client engagement.
• Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office.

SEN Teaching Assistant (2021/2022):

• Worked inside or outside the classroom with individuals or groups where I was also responsible for providing a safe and healthy environment and follow safeguarding procedures
• Adapted to each child’s needs ensuring their physical, social and emotional welfare was the top priority. 
• To create a stimulating environment, I ensured that I was patient and compassionate adapting to the specific needs in a practical and empathetic way
• Support children with a range of learning requirements such as cognitive learning needs i.e. Autism, ADHD as well as complex physical disabilities and children with challenging behaviour

Majestic Wine: Sales Assistant (2019)

• Offering assistance and confident in providing product information
• Greeting costumers with the ability to be friendly and polite, even when put under pressure
• Improving engagement with merchandise and providing outstanding customer service
• Handling complaints or forwarding serious issues to the manager on duty.

The Shard- Sales Frontline (2018):

• Processed transactions as well as refunds and exchanges 
• Developed positive customer relationships through friendly greetings and excellent customer service
• Gained valuable experience working in a team, and in a professional business environment
• Developed a passion for working within a customer focused business 
• Achieve an average of 140% of sales goals for three consecutive months.

Debenhams- Sales Assistant (2017);

• Well educated in luxury brands that ensured providing customers with styling brands in suit to their requirements and desire.
• Assisted with maintaining organized stock, presentable product display and making sales.
• Increased knowledge of analytics
• Provided training to new team members, ensuring they were fully compliant with company policy and expected levels of service.
• Ensuring the shelves and displays remain well stocked with the current merchandise, maintaining pristine merchandise displays and ensuring the shop floor remains clean and tidy.

Prime Tutoring- Tutored Children (2016/2017):

• Dealing with high pressured inconveniences independently
• Strengthened my speaking/confidence as well as patience
• Beyond the improvement of qualities and the required nurturing personality, I discovered that in dealing with children with special needs it was vital to have frequent progress checks, construct activities in ways that were concise and short, simple to follow and most important of all, obvious to students as to why such activities were beneficial to their educational experience.

Work in Nike town Flagship store- Sales Assistant (2015/2016):

• Delivered highest form of customer service and assisted them in changing rooms.
• Well educated on products in order to provide customers with styling brands in suit to their requirements and desire.
• Serving and selling with personality and pride in order to grow my confidence whilst engaging, showing excellent communication and passion for the Nike product range.

• MSc:           Child Development, University College London, 2019—2020: Distinction
• BSc:           Psychology: City, University of London, 2016—2019: 2:1
• SAAS Academy