Eloise Trippier

A highly resourceful, upbeat and detail-oriented Executive Assistant/Chief of Staff with extensive experience providing comprehensive business and personal support to board level C-suite executives and UHNWI. I am self-motivated with a proven ability to adapt at pace. I am strategic and able to handle ambiguity whilst working under pressure. I am hardworking, I have exceptional interpersonal and problem-solving skills, and I am happy working independently, setting my own deadlines.

I spent 5 years as a personal PA and 9 years as Chief of Staff of for a UHNWI.

I am seeking a position where I can work hand in hand with the principal and utilise my skill set to add value and contribute to the success of the individual and their organisation.

Executive Assistant to CEO | ITV PLC | (November 2023 to present)

Fast-paced corporate role supporting a senior member of ITV’s executive leadership team, providing comprehensive administrative  support

• Managing calendars: managing the back-to-back diary of an extremely busy principal. Scheduling meetings at board level, co-ordinating with multiple senior stakeholders, requiring great attention to detail, the ability to multitask and prioritise effectively
• Time management skills: managing time for the COO, slashing time spent on administrative tasks and ensuring preparedness and punctuality
• Inbox Management: responding or referring as appropriate, to up to 150 emails per day, ensuring prioritization and maintaining strict confidentiality around sensitive information.
• Travel arrangements: booking national travel arrangements and accommodation ensuringand that the company T&E policy is adhered to. Management of expense reports via Concur, ensuring a thorough filing and reference system is in place
• Stakeholder Management: liaising with industry leaders, board members and A-list talent building good relations and representing the company
• Document preparation: printing and photocopying documents and preparing Board Packs. Typing up, editing & checking business correspondence and presentations and spreadsheets and overseeing overall document management against pressured deadlines.
• Event planning: assisting with planning & overseeing hospitality budgets to manage large seasonal team social events for 400 people.
• Confidentiality: using established protocols, applying good judgment and utmost discretion in handing sensitive and confidential information.
• Representing the COO: maintaining rigorous professionalism at all times in and out of the office
• Meeting follow-up: attending meetings to capture meeting minutes, and gather important action points.
• Ad-hoc: researching and making restaurant reservations, ensuring personal, social and family logistics are synchronised with work priorities, always ensuring tact and discretion. Booking private appointments, making reservations, paying bills.

Owner & Customer Service | Monkey Music June (2010 to June 2023)
Ensured the smooth running of the back office and systems, coordinating events, workshops and weekly classes for a premium award-winning activities provider, providing for up 1000 families weekly (including multiple UHNW) in London

• Schedule management: complex class scheduling requiring advanced organisational skills, ensuring 1000 people were in the right place every week.
• HR & leadership: managing a team of 8 diverse personalities ensuring collaboration and team building leading to strong performance & retention of 80% over 10 years
• Change Management: implemented strategies to manage pre-existing team and optimise existing sales & marketing processes and tripled growth in first year
• Systems & processes: CRM design, technical support, extensive vendor management & negotiating contracts, leading to streamlined booking & work processes
• Technology & website management: updated website regularly and implemented improvements. Ensured all devices were updated with correct software and applications, maintained hardware and oversaw networking of devices and synchronising of accounts.
• Finance systems: placing orders, invoicing and producing detailed reports of expenses on Excel and Quickbooks
• Customer Service: handled a high level of enquiries and ensured any complaints were dealt with effectively.
• Marketing: created and placed press releases, posted and updated social media accounts over multiple platforms, monitoring and improving engagement over time.

Power Television | Chief of Staff | June 1996 to June 2010

Original linchpin team member, providing exceptional executive support, project management and office management, working in partnership with the UHNWI CEO & founder at C-suite level in a TV production and distribution company creating drama award-winning series for ITV & BBC 

• Administrative Support: complex calendar management, gatekeeping and prioritising meetings, ensuring optimal time use across multiple time zones and facilitating smooth communications between our CEO and stakeholders over a portfolio of companies. Triaging & drafting correspondence or responding to correspondence on behalf of principal, ensuring tact, diplomacy and confidentiality.
• Direct reports: Heads of Finance, Marketing, Production, Legal and all the office support staff were all direct reports. I was also responsible for staffing and overseeing the smooth running of the Family Office.
• Personal: was the primary contact for organising personal commitments including assisting with household management, planning of holidays, school events, social engagements, personal fitness and medical appointments.
• HR & leadership: candidate selection and first round interviews and negotiated contracts with new hires. Ensured high employee retention & stability in the team.
• Event Planning & Management: arranged company events (up to £250k budget) in London, Cannes & LA . These included large press conferences, film launches launches and networking events managing budgets and cost management. This often requiring strong problem-solving skills, creative solutions & robust negotiations and complex logistics.
• Stakeholder management: acted as company ambassador with agents, A-list talent & senior 3rd party stakeholders
• Marketing: directly line managed the marketing department overseeing press releases, brand development and production of sophisticated marketing materials for TV titles
• Project coordination: conducting research and delivering on a diverse range of stand-alone projects: including £30k new website build, digitising back catalogue of 10k hours & setting up overseas offices in 5 territories.
• External Advisers: liaising with lawyers and various advisers on a number of complex multi-jurisdictional legal and tax matters (business and personal)
• Travel arrangements: coordinated frequent complex private & commercial international global travel including: understanding preferences, preparing detailed itineraries, organising visas, booking flights, arranging accommodation, producing seamless travel experiences. Booked family holidays with £50k budgets.

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University of Bristol, Modern Languages, 2:1

Ecoke Active Bilingue, International Baccalaureate 38/42