Faye Cantle

I am an experienced and enthusiastic Reporting, Insights and Compliance Analyst with transferrable skills and traits which equip me to work in data, quality, and reporting roles in any industry. My high personal standards, attention to detail and ability show I can give strong support and reliability. 

Data integrity, re-configuration and analysis is my area of expertise.  I enjoy interpreting and predicting client needs and take pride in the accuracy and presentation of everything I produce. I’m quick to gain in-depth subject knowledge and enabling me to add value and insights. Data security and compliance is very important to me. 

Those who know me say that I am conscientious, considerate, customer focused and dedicated. 

My goal is to obtain a challenging position where my creativity, critical thinking, and experience in data management, compliance and designing engaging and user-friendly reports can be utilized to enhance customer and employer experiences and drive business objectives.

SKILLS:
Insight and compliance driven
KPIs, Scorecards, Leading Indicators
Audience, brand & accessibility focused
Change and data management
Team & project coordination
Technical change initiator and UAT
Continuous improvement
MS Excel & MS suite
Power Query & Power BI
Oracle eBus & BI
Oracle Rightnow Service Cloud
Business Objects
Alteryx
SQL
Qlik
Visio
Crystal
Xceptor
Respond
Insight
DataEase 
QMF
Lotus

Reporting & Insights Analyst – HR Shared Services Kier Group       Oct 2017 - May 2024

Recognised for continuous improvement initiatives:

• Led transformation of HR reporting, developing self-service reporting suite, mobile accessible dashboards with row-level security and full drilldowns.
• Reduced caseloads and duplication of effort by implementing best practice, guidance and controls for the team and collaborating across business to understand needs and blockers, setting up secure partnership spaces on Sharepoint/Teams.
• Ensured success of builds, transitions and migrations to several new software solutions, ensuring correct field configuration, data integrity and report builds, with rigorous UAT of new data infrastructure. 
• Drove success in and advised on system projects, changes and technology migrations as the reporting team representative and data SME in every role to date.Produced insightful analysis to stakeholders at all levels, external clients, and government bodies using HRIS, Payroll, Recruitment, CRM, L&D, HS&W, Service Cloud case handling, IT/AD and survey data:
• ONS, Gender/Ethnicity Pay Gap, NMW and RLW review support, audits,
• Development and production of new branded business and divisional scorecards suite,
• Created PowerBI dashboards and Exco PowerPoint reporting.

Independently initiated impactful analysis to drive departmental decision making:

• Proposed new flexible working offers and additional health benefits by developing an Older workforce Wellbeing and Retention PowerBI dashboard with clear findings backed by industry data,
• Increased company rewards take-up by 10x using external data forecasting and trend analysis to build a case for monthly opt-in windows,
• Removed delays to joiner system access set-ups and allowed joined up JML reporting by collaborating with IT to use unique common identifiers to create skeleton records in the Active Directory and Oracle ahead of start dates.

Personally advanced data collection and output for the business:

• Researched and designed diversity data collection and reporting via onboarding and self-service,
• Improved quality and access to emergency contact information for online and offline employees.

Compliance Monitoring Analyst - Infomedia Ltd                             Sep 2016 - Oct 2017

Infomedia arranges and hosts direct carrier billing for mobile phone and web-based apps

I ensured complete compliance with national and internation regulations for direct carrier billing for mobile phone and web-based apps:

• Updating compliance frameworks in accordance with regulatory body updates e.g. in Britain -the PSA. Changes were often with immediate effect and required swift communications to all clients upon penalty of cessation of acquisition.
• International risk assessments of internal applications. 
• Reporting breaches of compliance to regulatory bodies and carriers and suspending any services until compliant. 
• Detailed review of all product packs before the launch of new services to ensure the products and advertising meet international carrier, territory and regulatory standards. Periodic random testing of products.

Initiated continuous improvement projects using SQL: 

• Improved resolution time of issues using Qlik business dashboards using live app, system performance and customer service data. 
• Ensuring SMS consistency, e.g. billing, subscribing and unsubscribing etc.
• Setting up customer survey SMS to be sent to O2 customers.
• Designing a self-service portal so customers can get assistance or unsubscribe from services which should reduce the potential for refunds and complaints, thereby reducing escalation to the PSA.
• Assisted project managers and technical team to set up system alarms and reports to assess the scale of issues.

Senior MI Analyst – BNY Mellon Asset Servicing     Oct 2003 – Jun 2016

Maintained the company’s top place in the industry as part of the Business Oversight & Controls department.

Fostered trust and relationship management with client companies:

• Ensured accurate transactional reporting and analysis of data from UK and offshore Transfer Agency and Fund Accounts sectors.
• Oversight and sign-off of all SQL builds, queries and invoicing, liaising with the offshore team and client companies with regards to data requirements.
• Developed and maintained trading, error, breach, complaints and contingent liability reports externally and internally to all levels of seniority.
• Business Objects and Excel based root cause analysis and overall operational trend analysis. 
• Governance of timely notification of FCA regulatory breaches, with a focus on CASS and Data Protection.

Transformed internal oversight and client reports, KPIs, scorecards and dashboards, collating and producing all the necessary data towards them. 

• Reduced regular report processing times by 1 FTE by exploring and implementing various automated compression, encryption and issue solutions. 
• Designed and ran new regular Basel Key Risk Indicator report in collaboration with Operational Risk.
• Ensured faster and consistent complex reconciliations on large financial and operational datasets, to ensure accurate invoicing to clients for operational activities and reporting. 
• Simplified processes for wider business with new forms, databases, and data templates to meet new regulatory requirements. 

Special recognition for managing a yearlong Data Security & Archive Project for the shutdown of the business division, strategically planning and organising a temporary team to re-organise and catalogue daily intake of 90,000 boxes of archived operational paperwork spanning 30 years. 

Career Break                                                                                    Jan 2002 – Oct 2003

I left BNY Mellon Europe to travel Europe and temped for local companies, including international haulage, wine imports and a third-party company acting for many top motor insurance companies.

MI & HR Analyst – BNY Mellon Europe Global Custody                       Nov 1997 – Dec 2001

Trade processing, authorisation settlements and Foreign Exchange, in equities, unit trusts, treasury bills, fixed interest, pensions and bonds etc. and offshore intraday client valuations.

Promoted to MI & HR Analyst, to collate, improve and present all reporting, KPIs, dashboards and reporting to all management levels and directly to external clients using PowerPoint presentations. 

• Revolutionised department MI, slashing manual processing times and trading errors by initiating a major IT project to download real-time trading data into Excel. This replaced overnight paper reports, stopped re-keying and enabled easy bespoke reporting. Dealers could monitor individual trades through the processing stages to identify intra-day valuation errors.
• Created and maintained all management and supervisory spreadsheets using MS Excel and Lotus 123 and kept procedures up to date.
• Influenced management strategy by reporting on staff productivity.
• Controlled personnel files and delivered training for Code of Conduct, Anti-Money Laundering and Data Protection.
• Improved external client relations by organising client visits and socials and collaborated closely with their Compliance and dealers. 

Plant & Materials Management – Morrison Construction Ltd.                    Sep 1996 – Nov 1997

• Monitoring British Gas Transco work for engineers, costing and ordering for all plant and materials. 
• MS Access database creation to monitor work/pay for lead engineers and quantity surveyor.
• Corporate and client correspondence, customer care and public relationship management.

GCSE FitzWimarc School