Filip Ziajka

Recently completed an MSc in Psychology and am developing a strong career focus in clinical practice. I’m particularly interested in understanding how psychological difficulties impact everyday functioning and how evidence-based approaches can support long-term wellbeing. I value empathy, reflection, and collaboration, and I’m motivated by opportunities that allow me to learn, grow, and contribute positively to people’s lives. I have recently worked at Headway Cardiff, supporting individuals with acquired brain injuries and am looking for role in the psychology sector.

Headway Cardiff - June - October 2025

Supported individuals with Acquired Brain Injury (ABI) through activity based and community rehabilitation programmes.
•Adapted communication strategies for service users with cognitive, speech, and motor impairments to enhance inclusion and wellbeing.
•Facilitated psychoeducational workshops on fatigue management, emotional regulation, cognitive stimulation, and wellbeing.
•Applied principles of clinical and neuropsychology under supervision, maintaining adherence to the BPS Code.
•Collaborated with neuropsychologists, and creative therapists to deliver holistic rehabilitation support.
•Developed reflective practice, emotional resilience, and confidence in responding to challenging behaviours and sensitive situations.

Tesco - November 2023 - Present

• Delivered high-quality customer service in a fast-paced environment, managing multiple self-service checkouts simultaneously, whilst building strong rapport with clientele by supporting their needs, concerns and preferences.
• Resolved customer complaints using active listening and effective conflict resolution strategies.
• Worked collaboratively with colleagues to manage high-pressure situations and maintain service efficiency, contributing to the maintenance of a positive and supportive work culture.
• Received positive customer feedback, including multiple “WOW” comments, recognised by management.

Cardiff University - MSc - Psychology (Upper Class 2:1)

Swansea University - BSc - Criminology & Criminal justice (1st)