Khurram Arif

Prince 2 qualified, specialize dealing with high end customers like Oil & Gas, Financial Market, high end retail clients. Confident, dedicated, bright, very well organized, and service-oriented professional with more than 15 years’ experience within AV /VC industry who strive for efficiency and effectiveness in managed services and operations with pro-active approach and outgoing attitude. Projects handling, IT operations expert with expertise in systems engineering and support, network and operating systems related issues resolution. Logical thinker who can handle 1st-3rd line support calls, analyze and investigate problems whilst being flexible, resourceful and helpful to my peers.

• Knowledge of video conferencing protocols. 
• Project management, AV-VC , digital signage /Exterity Avedia server installation and implementation.
• Testing and Signoff new AV - VC products and solutions. 
• Overseeing ongoing projects and start new projects from scratch.
• Managed third party and freelance engineers.
• Look after support ticket queue. Raise tickets / INC and requests using service now. 
• Make sure the service restores within SLA and avoid impact on the client business. 
• Floors walk to check and test AV equipment.
• Look after video walls in composite room, auditorium, and restaurant.
• Produce O & M documents and act as SME 
• Budgeting for next year projects.
• Webcast using ON24 platform.
• AV standardization using Crestron, Extron, DSP, video walls, projectors, touch panels, interactive screens. 
• Clients facing including Financial Markets, Oil & Gas, Educational Institutes & Technology. 
• Project management, Service delivery. 
• Practical ITIL experience.
• Windows, MAC OS
• Microsoft visio. 
• Client presentation.
• Skype 4 Business, Microsoft Teams, Cisco WebEx, MTR, Lenovo, Logitech, QSC room system. Cisco, Poly endpoints X50, X30 and Group series, telepresence, real presence and infrastructure.
• Interactive screens, videowalls and TV screens. 
• Good understanding of SIP and H.323 video Conferencing.
• Video conferencing platforms Tandberg/Cisco and Polycom. 
• IP Telephony, including Poly, Cisco , Yealink.
• AV/VC UC support and deployment including IPTV and digital signage. 
• Small to large projects handling.
• Citrix, Remote support to other regions.
• Shure microphones.
• Crestron update using tool box and fusion.
• Manage and fulfill service and change requests.

Masters in Data Communication