About Luiz Neto:
Luiz Neto: is a person who adapts easily to new environments and challenges and who always seeks to give the best in his work
Customer service advisor Portuguese speaker
Experience
I worked for 20 years as a producer, screenwriter and director in the open TV industry.
Since 2018 I Handle as Tier 1 calls by investigating the root cause of the escalated issue via Jira tickets, suggest solutions or escalate to the US R&D team. In addition to monitoring customer calls as an evaluator giving feedback to improve customer service.
Education
Graduated in Broadcasting TV
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