Manon Payton

I am a caring, honest, reliable, punctual, kind, understanding, no nonsense, hands on, motivated, organised and hardworking person with a healthy sense of humour. I am a Dutch native and I speak fluent English and Dutch and I have lived in the UK since 2000.  During my working career I have gained experience in the digital retail, technology and the tourism & leisure industry.

I have many years of experience in customer facing roles working for Dutch Tour Operators and in my previous role as a sales & marketing executive / training executive for a technology company and receptionist. 

In addition, I also gained several years of B>B and B>C customer service experience of dealing with pre-sales queries, quotes and product advise, attending customer events and organising & attending exhibitions, trade shows.  Over the last 12 years I have gained experience translating documents such as manuals, website content, articles and more from English to Dutch (v.v)

I can work on my own initiative and as part of a team in a pressurised working environment. I possess good communication, organisational and people skills as well as problem solving and language skills.

Career Summary 

January 2023 – present                                                                Dutch CRM executive (full time)

                                                                                                         Gimo / Spin 7, London

Outline:

• Weekly & monthly campaign analytics.
• Dutch copywriting.
• Setting up email, SMS, web push notification marketing campaigns from scratch to finish in both Dutch and English.
• Crediting customers.
• Responsible for promotional banner design request, including coming up with an idea to final sign off.
• Segmenting databases.
• Good communicator with relevant departments ie. design, support, IT, email marketing companies.
• Good computer skills.
• Experience with Windows , Google Drive, Excel.
• Experience with follows BO: Dreamweaver, Sisense, Evolution, RMS, Unicorn, Optimove, Xtremepush.
• Setting up Trust Pilot campaigns
• Come up with new ideas for banner designs as well as promotions that comply with the Dutch Online gambling compliance.

January 2010 – January 2023                                                       Dutch E-commerce Marketing Executive 

(part-time)

                                                                                                         Limitless Digital Ltd.

Outline:

• Provide copywriting services for our websites and brands, including the production of category descriptions, blog articles, meta descriptions.
• There will also be a requirement to produce external articles and outreach this content to influential & relevant third-party websites.
• Drive improvements to the Organic marketing channel (Search Engine Optimisation), via the inclusion of keywords within the website content and ensure best practise is followed for meta titles and descriptions.
• With guidance from the SEO & Content Marketing Manager, plan, develop and execute campaign content across social and video channels in order to build our presence and increase customer engagement across relevant Social Media channels.
• Actively review the frontend of the website to ensure the content is correct and up to date.
• Build and schedule all newsletter activity for the brand(s), reviewing and reporting on the results to ensure we optimise the content of the newsletters and send at the correct times in line with the promotional activity and overall content strategy.
• Proactively research related topics within the Bathroom, Heating, and Lighting industry and feed this into blog content, social and outreach activity.
• Use industry research and knowledge to identify new product opportunities and feed this information through to the Buying team.
• Work closely with the SEO & Content Marketing Manager to ensure campaigns and general marketing activity is relevant and product driven.
• Translate the product descriptions from the English content into the relevant language, without losing any of the quality, but adjusting to the relevant tone of voice for the brand.
• Translation of manuals, user guides, videos and any other product related content. 
• Actively review the frontend of the website to ensure the product content is correct and up to date, and work with the Merchandising team to ensure that the products are merchandised effectively across descriptions, images, specs, add-ons and upsells.
• Use market research and knowledge to identify new product opportunities and feed this information through to the Buying team.
• Dealing with pre-sales queries and if required after sales queries.
• Solving problems with deliveries and orders
• Order entry in in-house back office system
• Dealing with refunds
• Affiliate marketing
• Monitoring of Trustpilot reviews

April 2004 – March 2009                                                               Training Executive / Customer AccountExecutive / Sales & Marketing Assistant

Sanderson Multi Channel Solutions 

(formerly known as Elucid and K3)

Outline:

• Working closely with the Sales & Marketing Manager 
• Lead generation
• Answering Sales Enquiries via email and via the telephone
• Responsible for Advertisements, Direct mail & E-mail Campaigns
• Organising Sales/Customer Events and Exhibitions from start to finish
• Attending Sales/Customer Events & Exhibitions promoting the companies Multi-Channel Software Solution 
• Responsible for all 3rd Party Software Purchasing 
• Managing relationships with Software Providers 
• Managing relationships with Customers (on-site as well as off-site) 
• Working together with external design agencies to promote the Elucid brand
• Working towards tight deadlines 
• Create, prepare and execute PowerPoint presentations
• Create, compile and prepare promotional material for company events
• Execute Software Demonstrations to existing and potential new customers
• Create and modify quotations and documents using Microsoft Office, Excel and PowerPoint
• Purchasing Assistant (temporary work) 

October 2003 – March 2004                                                         Temporary Purchasing Assistant

Envair Ltd

• Assisting Purchasing Manager 
• Placing Purchase Orders 
• Checking incoming goods 
• Booking goods in on Syspro system 
• Answering phone 
• Matching all delivery notes against invoice 

January 2001 – October 2003                                                                     Telesales Executive /Team Leader / Account Manager 

                                                                                                                        Touch NW Ltd 

• Proactive cold calling selling SEO, Lycos and Ask Jeeves banner advertising and Google AdWords 
• Reaching weekly Sales target 
• Maintain a good relationship with existing customers 
• Taking payment details and input customer orders
• Managing, developing and motivating teams/individuals 
• Organise and carry out team meetings 
• Responsible for your own lead generation

May 2000 – December 2000                                                                       Telesales Executive 

Time Computers Ltd 

• Proactive & Reactive cold calling selling warranties to Time Computers Customers 
• Reaching weekly sales target 
• Dealing with complaints 
• Taking Payment 

January 2000 – May 2000                                                                            Front Office Receptionist 

                                                                                                                        The Waterside Hotel, Didsbury

• Check in & check out guests  
• Take payments and authorise credit cards
• Dealing with hotel reservations 
• Room Allocations
• Answering phone in a professional manner
• Problem solving, dealing with customer complaints.
• Restaurant reservations
• Run & Check End of Day reports
• Responsible for all bar taking and restaurant takings. To ensure all takings balanced and were safely stored away into the hotel safe.  

September 1999 – December 1999                                                            Administrative Officer

H&S Transports 

• Answering phone 
• Daily communication in English, German and Dutch with HGV drivers driving for H&S Transports to gather information for invoicing purposes 
• Problem solving 
• General administrative duties 
• Organise meetings and lunches

June 1997 – Sept 1999                                                                                       Head/Front Office Receptionist,

                TravelGuide,Holiday Representative 

GoGo Tours, Holland International, Fit Vliegvakanties & European Cruise Lines (part of TUI)

• Checking in & checking out of guests 
• Answering telephone in a professional manner and correct language
• Hotel / Apartment reservations 
• Taking payments & deposits from guests
• Introducing guests to the ski resorts and ski routes 
• Communication in French, English, Dutch and German 
• Selling, organising and executing daily excursions 
• Organise & carry out welcome meetings 
• Daily referrals to local scooter / car rental companies 
• Responsible for Airport transfers from and to the hotel and from and to the cruise ship.
• Looking after the general welfare of guests and ensure those who became ill or were hospitalised received the correct help. 
• Managing trainee receptionists on work experience 
• Bar work and helping out in the hotel restaurant.
• Organise & carry out early morning aerobics 
• Whilst cruising I was responsible for providing sightseeing information over the ships tannoy in several languages (French, German, Dutch and English)
• Run and check End of Day reports and cash flow for bar/restaurant/reception.

1989 – 1993 MAVO (similar to British GCSE-levels) 

Dutch, English, French, Economics, Geography, History 

1993 – 1997 MTRO (Dutch college for Tourism and Leisure Management) 

Dutch, English, French, Spanish, Tourism, Ticketing (IATA), Economics, Marketing, PE, Recreation, Entertainment 

March 2007 Institute of IT Training – Certified in Training Delivery Skills (TAP Course) 

This course is the 1st of 3 courses which will result in a  ‘’Diploma in Learning Facilitation Skills’’.