Mohammed Harris Ashraf

A resultant driven professional with expertise in IT support, office management, and operations, I bring a proven ability to streamline workflows and optimise processes for global teams. Skilled in managing end-to-end IT operations, from onboarding and workstation setup to mobile device security. I am proficient in tools like FreshDesk, ServiceNow, Jira, Power BI, and AutoCAD. My experience with mobile device management and project oversight ensures I can deliver efficient, tech-driven solutions that improve productivity and operational performance. Ready to bring these skills to a forward-thinking organisation and make an immediate impact.

JUNE 2024- PRESENT- Technical Office Manager | With Intelligence Ltd

·       IT Support & Administration: Providing IT support via the FreshDesk ticketing system and resolving technical issues for both local, national, and international employees to minimise downtime. Manage email communications and configure access permissions on Microsoft 365 and Google Workspace, ensuring secure collaboration. Set up IT workstations for new hires, configuring profiles, laptops, monitors, phones, and software access. Lead off-boarding by disabling accounts, counter signing HR forms, and arranging the collection of multiple devices (e.g., laptops, monitors, mobile phones) through Teams, email, and calls. Coordinate with third-party vendors for equipment disposal and keep detailed asset management records. Conduct regular audits to ensure all office equipment adheres to internal security protocols, while monitoring intune managed devices for updates and security compliance. Develop and implement SOPs to streamline IT processes, improving efficiency across device setup, troubleshooting, and access management. Oversee mobile device management, including configuring new smartphones, registering SIM cards, setting up international data plans, and safeguarding corporate data on employee devices. Manage the hardware lifecycle, ensuring prompt replacements and upgrades to meet security and performance standards. Supporting staff with Laptops, Desktops and Printers/Multi-Function Devices,

·       Financial Management: Process invoices, manage purchase orders, and keep financial records to ensure prompt payments for IT-related expenses, including hardware and software procurement.

·       Global Office & Facilities Management: Provide operational support across global offices, managing IT equipment setup and distribution to ensure prompt functionality for international teams. Configure employees on the 8x8 call centre app and travel portals, setting up mobile devices, registering SIM cards to employees globally, and configuring international phone and data plans. Manage daily office operations, including desk allocation, office infrastructure (heating, cooling, lighting), and space management for in-office and hybrid teams. Coordinate with vendors for office needs, such as supplies, maintenance, and external contractors (cleaning, HVAC, IT installations). Implement safety protocols, including regular PAT testing, fire drills, and health checks to follow regulations. Manage meeting rooms with IT and AV equipment, and organise corporate events, overseeing logistics and facilities. Provide comprehensive executive support to senior leadership and Ex co, including calendar management, travel bookings, and preparing reports and presentations for key meetings.

·       Travel Management: Organise travel bookings for employees and executives via Egencia, ensuring compliance with company policies. Manage last-minute travel changes and cancellations, optimising travel plans for cost-efficiency and convenience.

SEPT 2021- JUNE 2024- Procurement and Office Manager: Motors Insurance Bureau (Contractor):

·       Office Management, Health & Safety and Compliance: Ensure smooth operations, overseeing supply management, onboarding and off-boarding processes, and training reception staff on systems and procedures. Carrying out interviews and onboarding temporary staff, ensuring seamless coverage during absences. Ensured all risk assessments, PPM, PAT tests, and regular maintenance services were completed on time and to standard. Organised and executed annual fire drills in collaboration with the building’s landlord and management team.

·       Operational Efficiency and Cost Control: Streamlined office supply procurement, reduced waste, and optimised cost control through effective purchase order management. Led the successful office move project, overseeing contractor management, coordinating IT systems setup, and chasing suppliers to ensure prompt completion of tasks. Carried out risk assessments to ensure compliance with health and safety regulations. Utilised AutoCAD to plan the new office layout while ensuring adherence to data protection and regulatory standards.

·       Security and Policy Development: Drafted and implemented security and information security policies, ensuring all staff adhered to guidelines. Led initiatives for staff education on system security, including phishing prevention. Conducted internal audits to uphold security measures and compliance. Technology and Equipment Management: Oversaw desk and equipment setup for new starters, ensuring a seamless onboarding experience. Regularly liaised with IT and suppliers to ensure systems were up to date and functional.

·       Event and Diary Management: Coordinated events and executive diaries, ensuring efficient scheduling and timely adjustments. Managed meeting room bookings, catering arrangements, and executive-level events to ensure smooth execution, booked regular maintenances services and carried out internal audits.

Reception Supervisor: Britplan Security Solutions Ltd- Dec 2019- Sept 2021:  Supervised front office operations across 18 locations, managing security, reception staff, and implementing safety protocols. Delivered exceptional customer service, managed visitor bookings, and coordinated fire evacuations, Risk assessments, maintenance schedules, office, and reception management.

Assistant Manager: Ian Howard School Wear, July 2016 – Dec 2019 Managed daily operations, sales, and customer service management duties- financial oversight, (taking payments, refunds, exchanges, and credit vouchers) and procurement, driving business growth, and ensuring tax compliance. Launched new product lines, handling marketing, logo design, and inventory control, contributing to business expansion.

Comptia Security+ (Cyber Securit) with ITcerify- currently on going.