Naomi Boots

My strengths lie in effective time management and organisational skills. Having honed my Customer Service expertise over 8 years, I excel in building trust and fostering collaboration, laying the groundwork for fruitful partnerships and collective success. 

In June 2023, I took a career break to travel through Indonesia, gaining invaluable experiences. During my time travelling, I leveraged platforms like Upwork to remotely assist companies with administrative tasks. For instance, I contributed to website completion by creating forms to enhance user experience, ensuring seamless communication through Google Meet to track timelines and address any adjustments or additional requirements. I collaborated with developers to ensure deadlines were met and the requirements were meeting the clients requirements. 

Now back in the UK, I'm enthusiastic about finding an exciting role where I can contribute and grow with a company. I'm adept at communication via telephone or email, having thrived in roles where I worked independently or within a team. .

CENTRE JEWELLERY SALES ADMINISTRATOR / E-COMMERCE ASSISTANT JEWELLERY QUARTER (JUNE 2022-JUNE 2023)

Employed at a Jewellery Manufacturing company, I played a pivotal role in ensuring orders were completed within expected timeframes, serving as a crucial link between the Production Team, Management and our valued clientele. I upheld seamless communication and organisation standards throughout. As the company supplied to retailers, I utilised SAGE for order processing, XERO for invoicing and Excel for price fixtures. Daily, I relied on gold fix data to determine prices for individual customers. Working closely with the CEO and Sales Manager, I maintained extensive knowledge of our product line. My duties included promptly addressing telephone and email inquiries, assisting in the launch of two websites, preparing sales quotations, and cross-referencing stock orders.

Primary responsibilities included: - Managing sales orders from retailers, including direct coordination with head office and branch stores via telephone and email. 
- Utilising Excel spreadsheets by maintaining price lists for retailers, managing product details and monitoring gold prices. 
- Daily communication with clients, receiving and processing sales orders through email and telephone and promptly addressing any inquiries. 
- Product Photography and utilising Adobe Photoshop to edit product photos. 
- Actively supported Email Marketing campaigns, contributing to the distribution of invitations and newsletters for product launches and offers. 
- Using Canva to create content for both clients and the company's Social Media. 
- Launching and overseeing new products and collections on the Shopify platform. 
- Enhancing the customer experience by managing navigation structures and page filters to optimise the customer journey. 
- Responding to Social Media enquiries and managing both incoming telephone calls and emails.

Sir John Cass School of Art, London, UK (2014-2017) Bachelors in Fine Art Photography 2.1 Sandwell College Birmingham, UK (2012-2014) BTEC Extended Diploma in Photography, Merit. Oldbury Academy Birmingham, UK. (2007-2011) GCSE’s including English and Mathematics.