Olivia da Silva Dlugiewicz

A patient, motivated, and hardworking individual who is determined to learn and enthusiastic about working in a team. Approachable and collected, as well as reliable and open to flexibility regarding working hours. Can remain in a professional manner in the work place, while helping to create a friendly, welcoming environment. Currently seeking part-time/full-time employment.

The Falmouth Stable, Falmouth — Waitress

July 2021 - September 2021

Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.

Provided efficient food and drinks service for high levels of customer satisfaction.

Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Created friendly, welcoming atmosphere to encourage positive guest experiences.

Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

One Pot Creative Tea, Bristol — Cafe Assistant

January 2020- April 2020

Maintained positive environments for customers and staff with an enthusiastic, can-do attitude.

Balanced needs of multiple customers simultaneously, reducing average waiting times.

Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.

Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.

Welcomed customers with a smile, providing attentive service from arrival to departure.

Poltair Bed & Breakfast, Falmouth — Cleaner + Waitress

January 2022 - July 2022

Worked quickly to complete cleaning within allotted timeframes.

Communicated well with team across multiple locations.

Supported fellow hotel cleaning staff to increase team productivity.

Thoroughly disinfected hotel areas in line with COVID-19 protocol.

Implemented deep cleaning techniques to promote guest health and safety.

Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Proactively communicated specific order details to chefs to aid workflow.

Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.

Falmouth University - Graduated with BA Honours in Fine Art

September 2020-May 2023