Paul Underwood

Please allow me to introduce myself, my name is Paul Underwood and until recently a project manager for the care home digitalisation programme employed by Milton Keynes City Council but funded by the Bedford, Luton & Milton Keynes Integrated Care System. 

In my role as project manager which I found to be a very fulfilling, multi-faceted and at times a very challenging one This involved project management, designing, developing and delivering training solutions, relationship management, programme marketing, event promotion, project promotion, service support. I would even throw in being an agony aunt into the equation as well as anything else needed to help the care providers, NHS and in turn their service users that they care for, who are after all one of the most vulnerable groups of people in our society. Improving their health and wellbeing to me personally is worth its weight in gold..

I have found that during my last role I have needed to be flexible in my approach to negotiating with care providers as I have found that what works for one won’t necessarily work for another. In order to foster and grow the relationships I have built I have needed to be there to support with issues, questions, training and advice in order to enhance their knowledge plus skills base and increase the support and care they can give. 

To sum up, I believe I have many transferrable skills that I can bring to any role as I’m a hardworking, dedicated, supportive individual who can communicate to stakeholders at all levels and is committed to getting the best outcome.

Thank you for your consideration. 

Milton Keynes City Council – Project Manager for the Care Home Digitalisation Programme

Feb 2021 to Dec 2023.

Working with digital leads from Bedford, Central Bedfordshire and Luton as well as working in very close coordination with the BLMK Integrated Care System (ICS), GP practices, ICB pharmacy teams, ICB quality Improvement nurses, MKCC commissioning to facilitate the introduction of various initiatives and projects aimed at adult social care designed to alleviate the burden on the NHS by increasing the health and wellbeing of one of the most vulnerable groups of people in our society. 

• Take up of the self-assessment Data Security & Protection Toolkit compliance for care homes in MK – 92% to Standards Met, 2% to approaching standards. National average = 53%
• Take up of the TTP SystmOne, SystmOnline full proxy access for care homes 39%. Target = 25%
• Whzan Blue Box telehealth care kits 24 delivered of which 95% are using. 

Project lead for the Whzan project, Tasked with reclaiming unused kits, collating data on non-usage, supply training and re-training sessions and support for delegates in the BLMK area and increasing numbers of usage in the other areas. 

Additionally tasked with exploring new areas of use for the Whzan system by running three mini pilot project schemes to further promote the use of Whzan throughout the BLMK area.

• Developed a number of video story boards for project promotion and education.
• Raizer 2 lifting chair 39 delivered in 37 locations 88% of eligible care homes are now using.
• Conducted site surveys and assisted in installations of the AllyCare acoustic monitoring in 3 x care homes for the BLMK pilot project. 

Professional Training

·     IOSH - Train the Trainer.

·     TAP - Certificate in Learner Engagement.

·     TAP - Certificate in Facilitation.

·     TAP - Certificate in Effective Presentations.

·     TAP - Certificate in Training Needs Analysis.

·      Prince2 project management foundation course.

.      Mandatory Training Group – Contract Management online CPD course.