Paulina Konopka

Versatile and adaptable creative, capable of capturing the imagination of others as well as my own. 

Customer care specialist - Trek Bicycle Corporation (Aug 2020 - March 2023)

◦ Achieved high customer satisfaction by resolving complex inquiries with knowledgeable solutions, maintaining a professional and hospitable approach through CRM and social media channels.
◦ Drove engagement and readership rates by creating compelling copy for internal employee and distributor newsletters, ensuring brand consistency across multiple markets. Monitored and analysed readership and engagement data to optimise content effectiveness.
◦ Demonstrated expertise in both English and Polish by overseeing, proofreading, and editing various types of copy, resulting in high-quality content delivery.
◦ Led collaborative efforts with customers to develop comprehensive design briefs, resulting in the production of detail-oriented garment mock-ups. Implemented a feedback collection system to streamline the design process, improve program flow, and enhance collaboration with team members and directors.

Stock controller - Sigma Sports LTD (July 2019 - July 2020)

◦ Maintained well-organised and visually appealing stores by handling daily stock replenishment and movements, ensuring an excellent shopping experience for customers.
◦ Enhanced product visibility and attractiveness by strategically arranging merchandise on shop floor shelves and displays, aligning with visual merchandising guidelines.
◦ Adapted to seasonal trends and changing demands by assisting in the removal and replacement of end-of-season apparel and accessories with current products.
◦ Contributed to successful in-store and on-location events through proactive support and setup assistance.

Christmas decorator - Christmas Inc LTD (Seasonal Nov 2017 - Jan 2019)

◦ Transformed various London locations into inviting festive spaces by skillfully utilising lighting and handpicked decorative products.
◦ Contributed to industry trend awareness and evolving styles, providing design solutions that met client needs and budgets without compromising quality.
◦ Led decorating teams by briefing them on project requirements and designs, while effectively directing staff both on-site and in the warehouse.

Mamma Mia! Here we go again - Art department, Shepperton Studios (Aug 2017 - Oct 2017)

◦ Collaborated closely with art department directors, designers, and set construction teams to achieve the desired visual aesthetics of the set.
◦ Developed professional working relationships with industry specialists, contributing to a seamless and efficient production process.
◦ Supported on-set filming by manipulating sets and improving overall visual appeal, ensuring adherence to call sheets and director instructions while demonstrating personal initiative.
◦ Directed technical teams in the positioning of scenery props and equipment, successfully managing a fast-paced and evolving environment.

Paulina Konopka - Painter and decorator (Jan 2017 - March 2019)

◦ Garnered a strong and loyal client portfolio through exceptional professionalism, diligent work ethic, and meticulous attention to detail in delivering high-standard finishes.
◦ Provided accurate and reasonable pricing quotes for work to be carried out, demonstrating transparency and value to clients.
◦ Managed invoicing and general administrative tasks for the business, ensuring efficient operations.

Host and housekeeper - Property holiday lettings (Nov 2012 - Dec 2016)

◦ Maintained immaculate cleanliness and preparedness of properties for holiday makers and business trips, leaving a lasting positive impression on guests.
◦ Provided warm and welcoming hospitality to arriving guests, offering valuable information about the local area and ensuring a comfortable stay.
◦ Successfully handled back-to-back property bookings and managed same-day check-ins and check-outs with efficiency and professionalism.

The Jewellery Channel LTD - Vault operative, QC, studio worker (Sept 2009 - Jan 2012)

◦ Played a crucial role in live TV programming by preparing and presenting jewellery pieces, supporting production and presenters during shopping hours.
◦ Demonstrated exceptional attention to detail in quality control processes, ensuring that all delivered goods met the highest standards.
◦ Organised team operations in the absence of the team leader, effectively maintaining a smooth workflow and maximising productivity.

London Academy of Media, Film and TV - Film production - Sept 2011 - Oct 2011
◦ Collaboratively revised a short script, crafted a storyboard.
◦ Scouted locations, gathered props, and assisted with equipment setup.
◦ Directed the actor, operated the camera.
◦ Edited final short film using FCP.
Met Film School - Acting for film - July 2010
◦ Studied acting for film, with script interpretation, improvisation, and camera techniques and operation.
◦ Collaborated with director during scene work, gaining directorial practice.
Richmond Upon Thames College
Sept 2003 - May 2006
◦ Completed Intermediate GNVQ Art &
Design, A/S Photography and Film.
◦ English retake, receiving a grade of C.