Rahul Soman

Highly experienced Service Engineer with a strong background in hardware computer repair (field and lab) and IT network system administration. Troubleshooting, analyzing, and repairing problems of computer elements such as desktop computers, laptops, and various components/peripherals of an IT network.
Performing computer installation and operating system configuration designated networks. 
Proficient in LAN, WAN, network installation, monitoring, and programming. Able to repair, install, upgrade, and maintain desktop and notebook computers, printers, and scanners.
Extensive knowledge of technical terms and developments.

Exceptional customer service skills, account management, follow-up, and sales.
Ability to instruct users with computer and presentation skills. The specialized technician is skilled in installing, repairing, and maintaining equipment. Strong communication, customer service, and problem-solving capabilities.

Complete and turn in field reports that capture all time and work completed on-site
Provide diagnostic analysis, repair, or preventative maintenance to customers
Complete on-site system audits and evaluations
Practice and adhere to all safety and training
Installation of WAN/LAN Networks

Coordinated the transfer of complete systems and components to the new site.
In charge of hiring temporary technicians for the transfer project 
Transfer and replacement from wired network to wireless at new site Coordinated the transfer of complete systems and components to the new site. In charge of hiring temporary technicians for the transfer project Transfer and replacement from wired network to wireless at the new site

Skills: Racks · Networking · Commercial Moving · Cabling · Computer Hardware · Wireless Networking

Grade: BGrade: B

Activities and societies: • Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS.
• Microsoft Office suites – 2003/2007/2010, QuickBooks and Tally 9.
• MS Exchange, Antivirus and firewall.
• Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba.Activities and societies: • Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS. • Microsoft Office suites – 2003/2007/2010, QuickBooks and Tally 9. • MS Exchange, Antivirus and firewall. • Various types of PC hardware such as Apple/Mac, Dell, HP and Toshiba.…see more

• Efficient troubleshooter and problem solver.
• Customer service oriented: Ability to serve and communicate with different types of customers 
efficiently.
• Effective time management – Can solve complex system problems in minimum time