Sarah Clayton (itssarah96)

An enthusiastic, friendly and reliable graduate with vast experience in customer service and general admin. Hobbies include, Painting, Skating and attending gigs.

Tesco, 1 Alver Village Square, Grange Rd, Gosport PO13 8ZW 

General assistant, July 2018 – January 2020

 Innovation Group, Bembridge House 1300 Parkway, Fareham PO15 7AE 

Customer service advisor, April 2021-August 2021 

Job responsibility: 

• Inbound and Outbound calls directly with customers 

• Data entry and validation for motor insurance claims 

Onecom, 4400 Parkway, Solent Business Park, Fareham PO15 7FJ 

Customer Service Advisor, August 2021 – current 

Job responsibility: 

• Replying to customer emails, live chats and phone calls with prompt first point resolutions.

 • Start to end case completion and ownership including escalated complaints and manager call backs.
 • Creative problem solving and initiative under pressure. 

• Monitoring social media communication avenues.

 • Training new starters and supporting colleagues through any challenging cases 

• Experience in a supervisory role and dealing with any escalations

GCSE Mathematics A 

GCSE English language C 

GCSE additional science C 

Level three diploma in applied law Distinction* 

Level three certificate in music technology Distinction* 

Bachelor of arts in creative musicianship First class hons 

Level 2 certificate in Counselling skills Pass