Sarah Eshelby

I am a highly engaged, self-motivated individual with a passion for continuous learning and professional development.
Throughout my academic and professional journey, I have honed a diverse set of skills that align perfectly with the requirements of this role. 
Working effectively under pressure and managing my own time to meet strict deadlines has become second nature to me. My ability to thrive in high-pressure environments stems from my strong work ethic and the organisational skills that I have cultivated over the years.
One of my key strengths lies in my excellent customer care skills, coupled with a high degree of communication and interpersonal proficiency. I understand the importance of clear and concise communication, and I am adept at conveying complex information in a manner that is accessible to a wide audience. 
I take pride in my ability to distil information quickly from various sources and summarise key issues for discussion and decision-making.
I am well-versed in utilising various IT packages (as I am currently working in an electronic Learning Environment), including Microsoft Word, Excel, PowerPoint, and Teams, to enhance productivity and streamline processes.

Your professional experience encompasses various roles and responsibilities over the years. Here's a summarised overview of my career:

Learning Centre Advisor, Military Correctional Training Centre 

• Responsible for inducting learners into the Electronic Learning Centre (eLC) and guiding them to relevant courses.
• Managed computer-based courses, enrolment, mentoring support, and learner assessments.
• Deputized as the Detainee Employability Instructor and served as an academic tutor for detainees.
• Collaborated with the Basic Skills Development Manager to meet learner needs and improve the eLC.
• Ensured compliance with policies and procedures, maintained records, and sought personal development opportunities.

Practice Administration Officer, Regional Rehabilitation Unit 

• Provided administrative support to a team of healthcare professionals.
• Managed general administrative tasks, reception duties, and clinical staff schedules.
• Monitored multi-injury assessment clinics and ensured Key Performance Indicators were met.
• Facilitated patient course enrolment and participation in Multi-Disciplinary Team meetings.
• Maintained departmental SOPs and liaised with medical centres, staff, and patients.

Case Administrator, Ministry of Justice 

• Offered administrative support within the National Probation Service.
• Maintained offender and victim information and liaised with various parties to enhance outcomes.
• Managed risk, reduced re-offending, and maintained records.
• Handled a range of service users, including those in crisis or distress.
• Made practical arrangements for the implementation of the Sentence Plan.

Centre Administrator, Army Education Centre

• Prioritized workload and provided administrative support to Army personnel.
• Acted as the primary point of contact for personal development inquiries.
• Assisted the OC with course records and marketing training events.

Corporate Receptionist, Army Education Centre 

• Administrative support and receptionist duties at the Army Education Centre.

Administration Support, University of Essex Medical Practice 

• Provided administrative support at a medical practice affiliated with the University of Essex.

Medical Technical Officer, Merville Barracks Medical Centre 

• Worked at the Merville Barracks Medical Centre as a Medical Technical Officer. (Pharmacy Technician)

Various Roles at Boots the Chemist 

• Held various positions at Boots the Chemist stores in different locations.

I am currently undertaking a L3 Accredited Dyslexia Course that is being delivered by the British Dyslexia Association covering:

Level 3 Leadership and Management L3 with Bridgwater & Taunton College                                                                   2022
Mental Health First Aid course L2 with North Warwickshire & South Leicestershire College                                        2020
Level 2 Certificate in Counselling Skills with Bridgwater & Taunton College                                                                     2020
Level 2 Understanding Behaviour That Challenges                                                                                                                2020
Level 2 Principles of Business Administration Course with Somerset College                                                                 2018
ITQ2 course with Bridgewater & Somerset College                                                                                                                2017
NCFE L2 Certificate in LEAN Organisation Management Techniques                                                                                 2017 
Safeguarding Children 1                                                                                                                                                               2012 
 

8 x GCSE to include Math & English grades A through to C                                                                                                   1987