siddhesh singh

Dynamic professional with expertise in International Business Management, sales, customer success, and account management within the IT sector. Proven track record in driving revenue growth and fostering client relationships. Experienced Systems Engineer at Infosys and Customer Success Manager at Flick2know Technologies. Skilled in strategic business initiatives, data analytics, and tailored IT solutions. Possesses cultural insight for navigating international markets. With a Master's degree in International Business Management and a two-year graduate visa, seamlessly integrates into teams. Committed to driving innovation, enhancing customer loyalty, and accelerating revenue generation for your company's success.

November 2023 – Current | Sales Representative, Primark, Guildford – United Kingdom.

• Demonstrated exceptional sales performance by consistently exceeding targets through proactive customer engagement and effective product promotion.
• Played a key role in fostering a positive team environment, collaborating effectively with colleagues to ensure seamless customer experiences and high levels of satisfaction.

June 2022 – December 2022 | Customer Success Manager, Flick2Know Technologies, Mumbai – India.

• Strategic Client Training and Product Upselling: Developed and executed tailored client training sessions to enhance customer engagement and deepen product understanding, resulting in increased upselling opportunities and significant revenue growth.
• Client Relationship Building and Business Expansion: Led initiatives to build strong client relationships and expand business opportunities within the IT sector, resulting in a revenue increase of INR 2.5 million.
• Operational Efficiency Enhancement: Orchestrated targeted customer satisfaction programs and implemented CRM software deployments specifically tailored to the IT industry, resulting in accelerated and sustainable revenue growth.

March 2021 – April 2022 | Systems Engineer, Infosys Pvt. Ltd, Mumbai – India.

• Managed Led the management of Power BI development for British Petroleum, executing data transformation and modeling to enhance reporting capabilities.
• Achieved operational excellence by vigilantly monitoring Power BI dashboards, ensuring an optimal user experience, and contributing to improved dashboard accessibility and performance.
• Conducted meticulous web penetration testing to identify and mitigate critical vulnerabilities, fortifying web applications against cyber threats and enhancing system integrity.

September 2020 – February 2021 | Business Development Representative, Travel Vibes, Mumbai – India.

• Spearheaded proactive outbound sales initiatives, employing cold calling and email outreach to expand the customer base.
• Drove a revenue surge to INR 5 Million through strategic development and marketing of customized holiday packages, tapping into new customer segments and enhancing market share within the youth travel industry.

During my Master of Science in International Business Management, I gained a deep understanding of global business dynamics, including market entry strategies, international trade regulations, and cross-cultural management practices. Through coursework and practical projects, I developed proficiency in analyzing global markets, crafting strategic business plans, and navigating complex international environments. Additionally, I honed my skills in data-driven decision-making, allowing me to leverage insights for driving business growth and fostering sustainable competitive advantages.