Sinéad Kay
Customer Service / Support
About Sinéad Kay:
A wealth of experience in customer services, including Management of Operations Team, Retail and Hospitality
Experience
Manager of Operations/ Product team at Octopus Energy LMT (January 2022 – Present, Brighton, United Kingdom)
- Making transitions as seamless as possible through multiple technical and customer facing steps from carrying out customer interviews, surveys and research projects to examining compatible firmware for relevant smart products.
- Build, maintain and assure regular reporting to the project managers, driving customer insight led discussions and decision making across the business.
- Engineering a robust process and development of a customer journey.
- Identifying bottlenecks and areas requiring development to reach optimum customer experience
- Work closely with marketing team to ensure that customers receive up- to – date communications for each stage of the process.
Education
Masters Degree at the University of Sussex, Art History
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