Sudha MURUGAN

Employment Details

Fulcrum (March 2021 – Till Date)

Freelancer (Consultant): Lease Abstract – Abstraction/QC (Final Level)

Fulcrum provides commercial real estate services. It has 40 years of Commercial Real Estate Experience and 15 years of KPO / BPO Experience. 

Fulcrum (April 2019 – December 2019)

Senior Analyst (Consultant): Lease Abstract – Abstraction/QC (Final Level)

FitechGelb (June 2018 – Jan 2019)

Senior Analyst: Lease Administration

FitechGelb is at the forefront of business technology and real estate technology services. A leading real estate solutions provider, FitechGelb is a member of Yardi’s Independent Consultants Network and MRI Software’s Partner Connect network.

Fulcrum (December 2014 – May 2018)

Senior Analyst: Lease Abstract – Abstraction/QC (Final Level)

ZENTA Knowledge Services Pvt Ltd, Chennai  -   November 2004 to November 2009

Team Lead

ZENTA Knowledge Services Pvt Ltd, (effective 01/01/2012, Accenture acquired ZENTA Knowledge Services Pvt Ltd., f/k/a Global Realty Outsourcing India Pvt. Ltd.) a predominant global player in the offshore real estate services segment. ZENTA offered integrated, end-to-end outsourcing solutions to the financial services industry with tremendous domain expertise in Commercial Real Estate, Residential Mortgage.

KEY RESPONSIBILITIES:

• Resource Allocation and Capacity Utilization threshold supervision.
• Preparation of SOP, Scope Statements, Process Maps, Escalation Matrix, Process Checklists, Cycle Time Analysis and MIS reports.
• Handling Team hurdles and conducting periodic Team meeting which include Corrective Action Preventive Action (CAPA) and Failure Modes and Effects Analysis (FMEA) for new projects.
• Responsible for replying Client Query & Delivery E-Mails, Weekly and Monthly Calls.
• Responsible for maintaining quality scores on par with the agreed SLA.
• Suggestion of valuable Process Improvements and Best Practices.
• Driving Process Improvements from the Team Members. 

AP Process:

• Analyzing the Tenant invoices for recurring and non-recurring charges received from Landlords for various properties.

• Analyzing the Operating Expense, Real Estate Taxes & Insurance Reconciliations and process the dues/recover overpayments if any.

Lease Abstract:

• Has been single point of contact for all kinds of lease abstract queries raised from client side as well as from off shore trainees.

• Handled different types of lease agreements (Office/Retail/Industrial/Sublease/Antenna/Storage/Telecommunication/Government,etc).

TRAINING:

• Effectively trained more than 30 FTEs in Lease Administration process.

• Compiling MIS and reports on Training schedules, assessments and attrition and communicating the same to senior management and onshore clients.

B.Sc Physics at Bharathi Womens’ college of Arts and Science (India - Chennai) passed out in the year of 2004.

M.Sc IT at Symbiosis University (India) passed out in the year 2009.