Sukhdeep Uppal

I am a highly-motivated individual with a range of experience in different industries. I have extensive people skills and experience in providing excellent customer service. I am a team player focused on building relationships to drive positive changes and enhance organisational performance. I am eager to further my professional development by learning new skills and building upon my existing knowledge within an organisation that values ideas and staff development.

Warehouse Operative/Drivers Mate

UPS, Essex              

Oct 2020 – March 2021

• Working alongside driver delivering parcels and goods of all sizes to homes and businesses.
• Helping loading the van and laying out deliveries in the correct order of the route.
• Using scanners, computers and inspecting paperwork to ensure deliveries are correct.
• Maintaning standards of health & safety, hygiene and security.
• Interacting with the public on a day to day basis, using and developing my customer service skills 

Technical Assistant/Record Producer & DJ

True Tiger Ltd/Warner Chappell Music/Virgin Records, London

January 2006 – Apr 2022

• Liaising and communicating with new artists and producers who are using the studio via email, telephone or face to face, developing my interpersonal skills.
• Setting up audio and midi equipment in the studio, as well as troubleshooting any problems that occur.
• Responsible for backing up data and maintaining/upgrading computers/audio hardware that are in use in the studio.
• Completing all client projects on-time as per the SLA, despite working to tight deadlines and under pressure. 
• Composing, arranging and writing music using a range of different computer software and hardware, displaying great multitasking skills.

First Line Support Technician (Temp)

Group M, London

August 2014 – November 2014

• Provided support to 700+ users across various locations, acting as the first point of contact whilst providing excellent customer service.
• Conducted troubleshooting and resolved various hardware and software issues in both Windows 7 and Mac OS environments.
• Responsible for building/upgrading hardware on user machines and performed system wipes, installing Windows 7 and the company’s required software.
• Completed weekly monitoring and maintenance checks on all office machines ensuring a smooth running.

Customer Service Assistant

Tesco Stores Ltd, London    

April 2005 – January 2006

• Serving customers, implementing great customer service and communication.
• Used an efficient approach to replenishing stock in order to increase sales, developing organisational skills.
• Ensured high standards at all times involving attention to detail.
• Identifying and rectifying any issues.

A-Levels in  Computing, Law & Psychology

Chadwell Heath Sixth Form College

2003-2006

8 GCSEs (Grades A-C) in subjects inc. Maths, Science & English

Chadwell Heath Academy

1998-2003