Timilehin Bewaji
Services provided: IT Support , Support - Virtual Assistant Services
About Timilehin Bewaji:
I am an IT specialist with CompTIA A+ and CompTIA Network+ certified, I possess a solid foundation of knowledge and skills that are highly valued in the field of information technology. These certifications demonstrate my proficiency in essential IT areas and make me a versatile professional capable of handling various tasks and responsibilities.
My dual certification together with my hands on experience showcases my commitment to continuous learning and staying current with industry standards. It reflects my dedication to professional development and positions me as a well-rounded IT professional capable of addressing the diverse challenges that organizations face in the ever-evolving world of technology.
Experience
Field Service Technician – Getronics, Cardiff
Jul 2023-PRESENT
- Delivered comprehensive hardware technical and break fix support on laptops, desktops, workstations, tablets, printers, and servers to both commercial and residential clients, resolving 100+ issues weekly with a 95% satisfaction rate.
- Recognized and rectified hardware and software issues on a timely basis, minimizing disruptions and ensuring seamless operations; decreased troubleshooting time by 30%.
- Ensure assigned incidents are monitored, updated, and progressed in the system real time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Led cross-functional collaboration to diagnose and resolve network-related incidents; provided technical support and clear communication, resulting in a 35% decrease in average incident resolution time and ensuring uninterrupted service delivery.
- Minimized downtime by 30% through maintenance and swift troubleshooting, minimizing disruptions to client operations.
Professional Experience
IT Technician - Kreateng Company, Lagos State
Sep 2021-Jun 2023
- Managed and maintained Office 365 environment, including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Established the design, deployment, and migration of Office 365 services, optimizing business productivity and collaboration.
- Streamlined user and group administration in Active Directory, resulting in a 40% reduction in user onboarding time and improved security permissions across the organization.
- Developed a novel troubleshooting flowchart that streamlined the identification and resolution of common technical issues. This resource reduced the time required for issue resolution by 25%, improving overall efficiency.
- Responded promptly to all incidents and requests in accordance with customer incident center guidelines, delivering exceptional customer service and maintaining a courteous demeanor, resulting in a 98% customer contentment score.
- Executed on-site installations, maintenance, and repairs for a diverse range of clients, ensuring 99.9% uptime and customer satisfaction.
Education
UNIVERSITY OF SOUTH WALES. MSC IN MANAGEMENT (Apr 2023)
FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE (FUTA). BTECH IN PHYSICS. (Nov 2016)
HOBBIES/INTEREST Photography
Professionals who compete with Timilehin
Professionals offering similar services to those of Timilehin Bewaji
Professionals in the same Technology / Internet sector as Timilehin Bewaji
Professionales offering IT Support services
Professionales offering Support - Virtual Assistant Services services
Professionals from different sectors near Butetown, Cardiff
Jobs near Butetown, Cardiff
-
Corporate M&A Lawyer
Found in: Talent UK C2 - 22 hours ago
Burges Salmon Bristol, United KingdomCorporate M&A Lawyer Our Corporate M&A team stand "toe to toe with London firms" (L500). · The Team Fast-paced. Exciting. Innovative. Join us and you'll be surrounded by high quality work and specialist expertise every day. Our market-leading corporate lawyers shape the commerc ...
-
Press and publicity officer
Found in: Jooble UK O C2 - 2 days ago
Spark-A-Change Foundation Bridgwater, Somerset, United KingdomPress and publicity officer · Organisation role · Flexible hours Parkway, Bridgwater TA6 4QZ, UK Reading & Writing Social media Marketing & Communications IT Website Creative Nature & sustainability Community & family Suitable for young volunteers year olds) Summary · This ro ...
-
Recruitment Consultant
Found in: Jooble UK O C2 - 2 days ago
Recruitment Pursuits Ltd Cardiff, United KingdomJob Details · Multi · Recruitment Manager · Full time · Our client, a very successful specialist recruitment agency across marketing, creative, client services, digital and PR is now looking for a Managing Consultant to join their team. This is a fabulous opportunity to work ...