Tommy Penney

I am an enthusiastic, committed and reliable individual seeking my next career opportunity having just completed a BA Hons Business and Management degree at The University of the West of England. Alongside my studies I have used the last six years to gain exposure across a variety of sectors including Retail, Agriculture and Hospitality, establishing skills in Business, Sales and Customer Services. I am a strong team player with a calm and friendly demeanour enabling me to build strong and lasting professional relationships. 

During the last eight years alongside my studies, I have utilised my time to gain exposure across a variety of sectors including Retail, Agriculture and Hospitality, Sales and Customer Services as well as taking a year out of University to work with Siemens Mobility Limited where I established key skills in Digital Marketing and Communications.

In my previous role, I was responsible for managing internal and external events, supporting social media plans as well as leading a team of fellow Interns to redesign the Siemens Mobility Limited induction programme. This has given me a great amount of confidence and has gifted me with a fantastic insight into digital marketing while personally developing an infectious passion for the industry. 

I am currently working in the health and fitness sector as a Personal Trainer. During my time as a fitness professional, I found my true passion for fitness and fell in love with the customer relations aspect of the job as well as watching individuals grow and change week on week. I have always said that if I can aid one person to reach their fitness goals then I have completed a life objective. Elite Fitness gave me the opportunity to do that on a day-to-day basis. I started with zero clients and have built my way up to a fully booked diary full of happy and motivated clients. 

Having completed my four-year degree at The University of The West of England I am now excited to seek my next ambitious adventure and bring my passion and enthusiasm into the field of work. 

I would welcome the opportunity to meet with you to discuss further how my skills and experiences would add value to your company. 

Regards

Thomas Jake Penney

Career Summary 

Elite Fitness

October 2020 to current 

Personal Trainer                                                                                                                   

During my time at Elite Fitness, I found my true passion for fitness and fell in love with the customer relations aspect of the job as well as watching individuals grow and change week on week. I have always said that if I can aid one person to reach their fitness goals then I have completed a life objective. Elite Fitness gave me the opportunity to do that on a day-to-day basis. I started with zero clients and have built my way up to a fully booked diary full of happy and motivated clients. 

The main activities I am responsible for include:

• Managing and ensuring that all new gym members are looked after and have a sense of what direction they are going in, in terms of their fitness journey. 
• Delivering services such as ‘Free Consultations’, ‘Health MOTs’ and Inductions. 
• Client programming, ensuring that all of my clients are organised and equipped with the correct training and nutritional plans. 
• Delivering 1-2-1 Personal Training sessions for my clients that are fun, engaging and most importantly planned around the client’s goals, and likes and ensuring that the most scientific approach is also taken with regards to the individual's programming. 
• Using software such as Canva to create paid social media marketing posts.
• I use Pike 13 to manage members’ accounts, schedule my diary and take payments from members and clients. 
• Taking members and clients on activities which included getting 10 members through the brutal yet fun, Tough Mudder. Exploring the beautiful Brecon Beacons with a number of members and clients and completing the Pen Y Fan hike. 

Siemens Mobility Limited     

Aug 2018 to Aug 2019                                                                            

Communications & Digital Marketing – 12 months Internship 

I was responsible for a wide range of activities during my internship, which included: 

• Managing the delivery of communications following key messages from our senior leadership team 
• Ensuring all communications are on brand and adhere to the guidelines and best practice for press releases, including writing an article used in the Gazette and Herald to promote a ‘Career in Engineering’ event hosted by Siemens Mobility Limited. 
• Managed internal and external event execution and logistics, such as helping to plan the two largest events within the Rail, Signalling and Traffic industry, ‘Railtex’ and ‘Traffex’ both of which were hosted at the NEC in Birmingham attracting over 10,000 attendees.
• Supporting social media plans across a range of platforms including Yammer, Twitter and LinkedIn. This would involve creating social media plans to build hype about events but also to broadcast news topics relating to core Siemens Mobility Limited’s activities. 
• Identifying and uploading images, videos and other web content to our Digital Asset Management platform with supporting licensing documentation 
• Maintaining, reviewing, and testing web content while ensuring our web pages are SEO effective. 
• Developing a deep knowledge of how to use and maximise all the main internal communication channels and be a point of contact/troubleshooting for the rest of the team 
• Responding to crisis management situations including the urgent production of internal communications. 
• Led a team of fellow Interns to redesign the Siemens Mobility Limited induction programme for all contract and permanent colleagues joining the organisation throughout the UK. This involved the management of supplier relationships to ensure successful delivery against service level agreements. 

Positions held whilst studying 

Cotswold Hose & Fittings                                                                     

 Feb 2017 to Aug 2018 

Sales Assistant/Office Administrator 

Cotswold Hose & Fittings are recognised as specialists in their field with both trade and retail customers across the UK, covering the Agriculture, Construction and Engineering sectors.  

I was responsible for all office support including maintaining business records and activity, researching and analysing historical data, interacting with clients both over the phone and in person, following up on marketing communications and using Sage to create invoices.   

Joe’s Bakery                                                                                       

 Jul 2016 to Feb 2017 

Sales and Production Assistant 

Joe’s Bakery is a crafts and artisan retail bakery. As the oldest bakery in Bristol, they have developed a wide range of customers all with differing needs and expectations.  

I was responsible for ensuring the correct mix of ingredients was available to produce breads, rolls, cakes and pastries ensuring that orders were completed, and all consumer deliveries prepared for distribution to various organisations. 

Lloyds Grocery                                                                                    

Jun 2015 – Jul 2016 

Sales Assistant 

Lloyds Grocery has been an established part of the local community for centuries and has a well-established and loyal customer base. 

In my first part-time role I was able to gain valuable experience of working in a customer-facing environment. I was responsible for managing and resolving customer queries, transactions, and stock control. 

Working at Lloyds allowed me to experience interacting with a wide range of customers and the importance of adapting my approach to customers as necessary whilst giving them the reassurance that I was there to assist them. 

The Rectory Hotel                                                                                

Apr 2015 -Jun 2015 

Guest Services 

The Rectory Hotel is recognised as one of the most sought-after country house boutique hotels in the UK 

During my work experience, my primary focus was to ensure our guests were made to feel welcome. I would often serve drinks, tend to rooms or respond to customer calls but always worked under my own initiative to ensure a positive outcome in this high-end hospitality industry 

2002 to 2009: Bishop Road Primary School

2009 to 2014: Redland Green Secondary School (GCSE) 

2014 to 2016: North Bristol Post 16 (A-Levels) 

2016 to 2020: University of the West of England – BA Hons Business and Management degree (BA Hons) 

• Digital Marketing Module: This module allowed me to identify opportunities presented by emerging Information Communication Technologies (ICTs) and the use of key features of social network technologies that can aid a business in growth and development.  
• Virtual Business Module: I developed the skills required to plan an Internet / emerging technology strategy for small, medium and large enterprises and Identify legal and ethical issues of using ICTs for virtual businesses. 
• Dissertation Module: Enterprise project, including full business planning