Help Center Specialist - London, United Kingdom - PitchBook Data

PitchBook Data

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At PitchBook, we are always looking forward. We continue to innovate, evolve and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy and fun that reverberates throughout the company.

Our extensive mentorship, education and training programs help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things.

The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves.

We're willing to take risks, fail fast and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About the Role:

"Customers are King" Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook platform.

The Help Center Specialist will be responsible for the content development for our Help Center and online community.

They will also work alongside our Customer Support Team and Manager, Help Center to ensure client questions are answered in a timely manner and that our content provides value to our clients.

Primary Job Responsibilities**:

Create articles within the Help Center based on internal and external needs
Ensure existing content remains current through all changes to the data and product
Expert in one of PitchBook's core product themes, acting as the point person of the theme/function within the team
Manage strategic initiatives and projects related to focus area
Consistently provide a high level of customer service, responding to questions from internal and external customers daily at high quality
Monitor discussions and engage with community members through the Help Center to build a strong user group community
Excellent communication skills inperson and through writing, tailoring messages to internal and external audiences
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested

Skills and Qualifications:

Bachelor's degree or equivalent experience required
12 years of experience in a technical writing or knowledge management role
Ability to understand technical processes and write content that allows others to easily understand
Excellent verbal and written communication skills with a keen eye for detail
Client first attitude and with a commitment to quality assurance
Interested in financial markets or services, particularly private equity and venture capital
Ability to operate with a strong sense of urgency and deliver results
Terrific prioritization skills
Comfortable to engage with a diverse array of customers
Team player with the desire to try new ideas in order to achieve greater levels of success
Experience with Salesforce a plus
Proficiency with the Microsoft Office suite including indepth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily

Benefits at PitchBook:

Physical Health

Private medical insurance
Dental scheme
Additional medical wellness incentives
Life cover

Emotional Health

Paid sabbatical program after four years
Paid parental leave
Education subsidies
Robust training programs on industry and soft skills
Minimum 25 days annual leave and volunteer days

Social Health

Employee resource groups
Companywide events
Employee referral bonus program
Quarterly team building events

Financial Health

8% Pension contribution
Income protection
Shared ownership employee stock program
Transportation stipend

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success.

It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity.

We believe that proactively seeking out different points of view, listening to others, learning and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

LI-VH1