- Experience in both facilitation and design of training programmes
- Experience within the Customer Service industry
- Excellent written and verbal communication skills
- Ability to manage stakeholders within the business
- Excellent people leadership capability with high emotional intelligence
- Effective Time Management
- A good working knowledge of Microsoft applications – Word, Excel, Outlook and PowerPoint systems
- GCSE Maths and English or equivalent is desirable
- Ensure the effective delivery of induction, mandatory and specialist training throughout the business, including onsite and virtual delivery
- Design and develop innovative and engaging training programmes in line with the latest customer research
- Support in the development of Online Trainers, ensuring that they deliver exceptional training to all members of staff
- Ensure all training records are kept up to date / are accurate
- Support the Training Manager in managing the training plan and setting expectations to stakeholders to deliver appropriate and timely training to the operation.
- Identify training and development needs within the organisation through regular consultation with Team Managers and Operational Managers
- Carry out TNA and develop new training programmes when required by the operation / client
- Evaluate and continuously improve all training programmes and materials on a regular basis (Regular = minimum requirement, 6 monthly intervals)
- A competitive salary
- A fantastic culture and supportive team; continuous training & development opportunities
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- The chance to make a positive difference in a company passionate about diversity and inclusion.
- Weekly Pay
- Access to an enhanced Pension and Serco Share Save scheme (optional)
-
Tutor - Home Based - Sandwell
1 week ago
Smart Education Sandwell, United KingdomSMART Education are looking for a committed and experienced Home Tutor with a real passion to support vulnerable, at risk and disengaged learners with their learning You will be offered the opportunity to build a meaningful relationship with children and young people with a varie ...
-
Tutor (Home Based)
1 week ago
Smart Education Birmingham, United KingdomSMART Education are looking for a committed and experienced SEN Tutor with a real passion to support vulnerable, at risk and disengaged learners You will be offered the opportunity to build a meaningful relationship with children and young people with a variety of learning needs ...
-
Home Based Tutor
1 week ago
Smart Education Birmingham, United KingdomHome tuition involves yourself working in a home setting; this may be the family home or a residential setting for LAC. You will be working 1:1 with students in functional skills entry to level 2 Maths and English. Students ages can range from key stage 3 to key stage 4; however, ...
-
Tutor - Home Based
2 days ago
Smart Education Wolverhampton, United Kingdom**SMART Education recruits into Teaching Jobs in Birmingham and across the West Midlands, and into Home Tutor jobs across the UK.** · We currently have vacancies for Home Tutors to support children currently not attending school due to a variety of reasons from medical needs to a ...
-
Support Coordinator Home-based
1 week ago
Stroke Association Birmingham, United KingdomThis is an exciting opportunity to join our team in Birmingham and Solihull. We're looking for an enthusiastic, motivated and well-organised individual to join us in delivering a comprehensive Stroke Recovery Service across the region. · Reporting to the Stroke Association Servic ...
-
Home Based Virgin Media O2
1 week ago
Capita Birmingham, United Kingdom**Salary**: £19,371 per year (plus up to 10% bonus) · Role: Virgin Media O2 Customer Service Advisor · Discounted O2 Mobile tariffs and packages · Discounted Virgin Media broadband (see terms below) · Extra 65p per hour paid for working unsociable hours (Monday to Friday between ...
-
Lead C# Software Engineer, Home based
4 days ago
Fdo Consulting Limited Birmingham, United Kingdom Full timeLead Software Engineer, C#, SQL, .net. Home Based with one day a month in the office in Nottingham. Salary most likely to be in the c £ range. Immediate start available. · To be considered you will be a strong hands-on C# developer with further knowledge of architecture, design, ...
-
Tutor - Home Based
2 days ago
Smart Education Worcester, United Kingdom**SMART Education recruits into Teaching Jobs in Birmingham and across the West Midlands, and into Home Tutor jobs across the UK.** · We currently have vacancies for Home Tutors to support children currently not attending school due to a variety of reasons from medical needs to a ...
-
Astral Recruitment Birmingham, United KingdomOur client is a successful and established IFA business based in Sussex and they are looking for a remote Paraplanner to join the team · We are looking for an experienced Paraplanner ideally Level 4 or close to it · Must have experience writing reports · Although home based there ...
-
Part Time Home Based Virgin Media O2
1 week ago
Capita Birmingham, United Kingdom Part time**Salary**: £11,336 per annum · Role: Part Time Virgin Media O2 Customer Service Advisor · Discounted O2 Mobile tariffs and packages · Discounted Virgin Media broadband (see terms below) · Wide range of discounts on retail, health & wellbeing, travel, technology and much more · L ...
-
Facilitators - Home-based
1 week ago
West Midlands Police Birmingham, United KingdomPredominantly at training locations across the West Midlands and home working. · Shift Pattern: Mon - Fri (8am to 4pm. You will be required to work until 6pm on Tuesday & Thursday so some flexibility is required) Hybrid working is also available. · An exciting opportunity has a ...
-
Home-based Senior Coordinator
2 weeks ago
Adecco Oldbury, West Midlands, United KingdomContract Coordinator · Our client, a reputable organisation, is seeking a dedicated Contract Coordinator to join their team. Competitive wage: £(phone number removed) · Temporary to permanent opportunity · Monday to Friday, 8:30am to 5:00pm with a one-hour lunch break · Immedi ...
-
Home Based Data Input Operator
5 days ago
Code Cascade Systems Coventry, United KingdomAs a Home-Based Data Input Operator, you are a key player in the information management sphere of our organization. At the heart of our operations, you play a significant role in helping us maintain an orderly, efficient, and streamlined workflow. · Your role includes the respons ...
-
1:1 Home Based Tuition in Worcestershire
1 week ago
The CatchUp Academy Wythall, United KingdomThe CatchUp Academy are currently looking for a Tutor with a strong SEND background in Worcestershire to work with a Key Stage 3 (low ability) pupil, At Home basis tutoring Maths, English and PSHE. · We are looking for tutors that are available Monday to Friday 2 hours per day (f ...
-
Trainer - West Bromwich/ Home Based
1 week ago
Serco West Bromwich, West Midlands, United KingdomCore Trainer · £25,600PA · West Bromwich, Home-working · Full Time · There will be a 7-week training course with a mandatory 100% attendance. At Serco, not only is the nature of the work we do important, everyone has a significant role to play, from caring for vulnerable ...
-
Developer (Home based)
5 days ago
Pearson Carter Wolverhampton, West Midlands, United KingdomNAV/BC D365 Developer – UK Remote · Pearson Carter are currently working with one of the most reputable Microsoft Dynamics NAV/Dynamic 365 Business Central Partners based in Manchester. They are offering an excellent salary of up to 70k + Benefits + home base flexibility. · Ful ...
-
Home Based Occupational Therapist
1 week ago
Eden Brown Synergy Birmingham, United KingdomEden Brown Synergy are currently looking for qualified Occupational Therapists to join the Adults team in Birmingham. · As an Occupational Therapist on the team you will be going out into the community to conduct assessments following hospital discharge. · This is a home based ro ...
-
Recruitment Resourcer, home based
1 week ago
Vérian Birmingham, United KingdomFinance Division – Birmingham offices/hybrid 1 day pw after probation – start salary to 24/25k DOE + commission + individual & team bonus + career development plan with staged salary increments, OTE excellent – A national recruiter with over 20 years experience in professional se ...
-
Area Sales Manager Home Based
1 week ago
CPJ Recruitment Dudley, West Midlands, United KingdomExcellent opportunity with leading construction product manufacturer · * Brilliant opportunity to break into construction field sales | supported with training & development · Area Sales Manager - construction products into builders merchants · The Role of Area Sales Manager ...
-
Area Sales Manager Home Based
1 week ago
CPJ Recruitment Walsall, West Midlands, United KingdomA company that promotes senior positions from within · * We are keen to here from dynamic candidates that have face to face sales experience* · Area Sales Manager - Electrical products into Local Authorities / Social Housing · The Role of Area Sales Manager · * This is a field ...
Trainer - West Bromwich/ Home Based - Serco Plc
Description
Core Trainer
£25,600PA
West Bromwich, Home-working
Full Time
There will be a 7-week training course with a mandatory 100% attendance.
At Serco, not only is the nature of the work we do important, everyone has a significant role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
If you're looking for a more rewarding and secure home for your talents, look no further than Serco. We need experienced and motivated people who can display the right behaviours to join us and uphold our high standards of customer service. In short, we need people to be there for our customers when they're needed most. And, in return, we will invest in your training and development to make you an expert in your respective field.
About the role:
The Core Trainer will be responsible for designing and delivering effective and engaging training packages. You will support and develop Online Trainers to share best practices and to ensure a consistent approach to training is maintained. You will contribute ideas to continuously improve training and development programmes based on both business and stakeholder requirements. You will ensure all administration of training and reports are completed, up to date and accurate, for example, attendance register, training logs and skills matrix. You will ensure that all training is evaluated and feedback and findings are acted upon and all feedback will be fed into the Training Manager.
What you will need to do the role
The successful candidate will be required to carry out the following responsibilities, activities, and duties:
What we offer:
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.
