Jobs
>
West Bromwich

    Trainer - West Bromwich/ Home Based - West Bromwich, West Midlands, United Kingdom - Serco

    Serco
    Serco West Bromwich, West Midlands, United Kingdom

    3 weeks ago

    Default job background
    Description

    Core Trainer

    £25,600PA

    West Bromwich, Home-working

    Full Time

    There will be a 7-week training course with a mandatory 100% attendance. At Serco, not only is the nature of the work we do important, everyone has a significant role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. If you're looking for a more rewarding and secure home for your talents, look no further than Serco. We need experienced and motivated people who can display the right behaviours to join us and uphold our high standards of customer service. In short, we need people to be there for our customers when they're needed most. And, in return, we will invest in your training and development to make you an expert in your respective field. About the role: The Core Trainer will be responsible for designing and delivering effective and engaging training packages. You will support and develop Online Trainers to share best practices and to ensure a consistent approach to training is maintained. You will contribute ideas to continuously improve training and development programmes based on both business and stakeholder requirements. You will ensure all administration of training and reports are completed, up to date and accurate, for example, attendance register, training logs and skills matrix. You will ensure that all training is evaluated and feedback and findings are acted upon and all feedback will be fed into the Training Manager. What you will need to do the role
    • Experience in both facilitation and design of training programmes
    • Experience within the Customer Service industry
    • Excellent written and verbal communication skills
    • Ability to manage stakeholders within the business
    • Excellent people leadership capability with high emotional intelligence
    • Effective Time Management
    • A good working knowledge of Microsoft applications - Word, Excel, Outlook and PowerPoint systems
    • GCSE Maths and English or equivalent is desirable
    The successful candidate will be required to carry out the following responsibilities, activities, and duties:
    • Ensure the effective delivery of induction, mandatory and specialist training throughout the business, including onsite and virtual delivery
    • Design and develop innovative and engaging training programmes in line with the latest customer research
    • Support in the development of Online Trainers, ensuring that they deliver exceptional training to all members of staff
    • Ensure all training records are kept up to date / are accurate
    • Support the Training Manager in managing the training plan and setting expectations to stakeholders to deliver appropriate and timely training to the operation.
    • Identify training and development needs within the organisation through regular consultation with Team Managers and Operational Managers
    • Carry out TNA and develop new training programmes when required by the operation / client
    • Evaluate and continuously improve all training programmes and materials on a regular basis (Regular = minimum requirement, 6 monthly intervals)
    What we offer:
    • A competitive salary
    • A fantastic culture and supportive team; continuous training & development opportunities
    • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
    • The chance to make a positive difference in a company passionate about diversity and inclusion.
    • Weekly Pay
    • Access to an enhanced Pension and Serco Share Save scheme (optional)
    By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply
    Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss. #J-18808-Ljbffr
  • Smart Education

    Tutor - Home Based - Sandwell

    3 weeks ago

    Smart Education Sandwell, United Kingdom

    SMART Education are looking for a committed and experienced Home Tutor with a real passion to support vulnerable, at risk and disengaged learners with their learning You will be offered the opportunity to build a meaningful relationship with children and young people with a varie ...

  • Smart Education

    Tutor (Home Based)

    3 weeks ago

    Smart Education Birmingham, United Kingdom

    SMART Education are looking for a committed and experienced SEN Tutor with a real passion to support vulnerable, at risk and disengaged learners You will be offered the opportunity to build a meaningful relationship with children and young people with a variety of learning needs ...

  • Smart Education

    Home Based Tutor

    3 weeks ago

    Smart Education Birmingham, United Kingdom

    Home tuition involves yourself working in a home setting; this may be the family home or a residential setting for LAC. You will be working 1:1 with students in functional skills entry to level 2 Maths and English. Students ages can range from key stage 3 to key stage 4; however, ...

  • Penguin Recruitment Ltd

    Thermographer Home Based Site Based

    2 days ago

    Penguin Recruitment Ltd Birmingham, United Kingdom

    **Thermographer| Home Based | Site Based | Permanent** · **Ref: DB1513** · **Competitive Salary Plus Benefits** · Our client is looking for a Thermographer to join their leading consultancy that provides environmental, sustainability and compliance services to the construction in ...

  • Serco Plc

    Trainer - West Bromwich/ Home Based

    1 week ago

    Serco Plc West Bromwich, United Kingdom

    Core Trainer · £25,600PA · West Bromwich, Home-working · Full Time · There will be a 7-week training course with a mandatory 100% attendance. · At Serco, not only is the nature of the work we do important, everyone has a significant role to play, from caring for vulnerable people ...

  • Smart Education

    Tutor - Home Based

    2 weeks ago

    Smart Education Wolverhampton, United Kingdom

    **SMART Education recruits into Teaching Jobs in Birmingham and across the West Midlands, and into Home Tutor jobs across the UK.** · We currently have vacancies for Home Tutors to support children currently not attending school due to a variety of reasons from medical needs to a ...

  • Stroke Association

    Support Coordinator Home-based

    3 weeks ago

    Stroke Association Birmingham, United Kingdom

    This is an exciting opportunity to join our team in Birmingham and Solihull. We're looking for an enthusiastic, motivated and well-organised individual to join us in delivering a comprehensive Stroke Recovery Service across the region. · Reporting to the Stroke Association Servic ...

  • SearchDATA

    Lead Support Architect Home-based

    1 week ago

    SearchDATA Birmingham, United Kingdom

    **Lead Support Architect (home-based)** · Are you looking a Lead Support Architect looking to get into a premier Qlik consultancy? Perhaps you're looking to further your career within the Qlik space · If the answer is yes; SearchDATA Group is currently recruiting for a Technical ...

  • Capita

    Home Based Virgin Media O2

    3 weeks ago

    Capita Birmingham, United Kingdom

    **Salary**: £19,371 per year (plus up to 10% bonus) · Role: Virgin Media O2 Customer Service Advisor · Discounted O2 Mobile tariffs and packages · Discounted Virgin Media broadband (see terms below) · Extra 65p per hour paid for working unsociable hours (Monday to Friday between ...

  • Penguin Recruitment Ltd

    Commercial Energy Assessor Home Based

    1 day ago

    Penguin Recruitment Ltd Birmingham, United Kingdom

    **Commercial Energy Assessor| Home Based | Permanent** · **Ref: DB1517** · **Competitive Salary Plus Benefits** · Our client is looking for a Commercial Energy Assessor to join their well-established, multi-disciplinary consultancy. The firm have built up an excellent reputation ...

  • ITES Distribution

    Home-based Customer Assistance Representative

    2 days ago

    ITES Distribution Birmingham, United Kingdom

    We are excited to invite dedicated and engaging individuals to join our team as Home-based Customer Assistance Representatives. This remote position is an exceptional opportunity to interact with a diverse clientele and contribute meaningfully to our organization, all from the co ...

  • Capita

    Home Based Virgin Media O2

    1 week ago

    Capita Birmingham, United Kingdom

    **Salary**: £19,371 per year (plus up to 10% bonus) · Role: Virgin Media O2 Customer Service Advisor · Discounted O2 Mobile tariffs and packages · Discounted Virgin Media broadband (see terms below) · Extra 65p per hour paid for working unsociable hours (Monday to Friday between ...

  • Fdo Consulting Limited

    Lead C# Software Engineer, Home based

    2 weeks ago

    Fdo Consulting Limited Birmingham, United Kingdom Full time

    Lead Software Engineer, C#, SQL, .net. Home Based with one day a month in the office in Nottingham. Salary most likely to be in the c £ range. Immediate start available. · To be considered you will be a strong hands-on C# developer with further knowledge of architecture, design, ...

  • AirClass 1 on 1

    Home-based Online Math Tutors

    4 days ago

    AirClass 1 on 1 Birmingham, United Kingdom

    Part-time Online MATH Teachers · AirClass 1 on 1 is currently on a hunt for part-time Math teachers. Check out the qualifications below to see if you have what it takes to be a part of our team · **Requirements**: · 1. Bachelor's Degree · 2. Excellent communication skills and flu ...

  • Smart Education

    Tutor - Home Based

    2 weeks ago

    Smart Education Worcester, United Kingdom

    **SMART Education recruits into Teaching Jobs in Birmingham and across the West Midlands, and into Home Tutor jobs across the UK.** · We currently have vacancies for Home Tutors to support children currently not attending school due to a variety of reasons from medical needs to a ...

  • Astral Recruitment

    Remote Home Based Paraplanner Required Ifa Firm

    3 weeks ago

    Astral Recruitment Birmingham, United Kingdom

    Our client is a successful and established IFA business based in Sussex and they are looking for a remote Paraplanner to join the team · We are looking for an experienced Paraplanner ideally Level 4 or close to it · Must have experience writing reports · Although home based there ...

  • Capita

    Part Time Home Based Virgin Media O2

    3 weeks ago

    Capita Birmingham, United Kingdom Part time

    **Salary**: £11,336 per annum · Role: Part Time Virgin Media O2 Customer Service Advisor · Discounted O2 Mobile tariffs and packages · Discounted Virgin Media broadband (see terms below) · Wide range of discounts on retail, health & wellbeing, travel, technology and much more · L ...

  • E-Accountants Ltd

    Admin Assistant/ Bookkeeper Home Based

    3 days ago

    E-Accountants Ltd Wolverhampton, United Kingdom

    Administrative Assistant/ Bookkeeper · **Duties**: · This is a home based position that requires the Accounting data to be filed and posted on to Xero for which training can be provided. There will be some data punching involved. The successful person should have knowledge of Exc ...

  • Capita

    Home Based Virgin Media O2 Sales Advisor

    1 week ago

    Capita Birmingham, United Kingdom

    Virgin Media O2 Sales Advisor · **Salary**: Up to £28,672 OTE · Discounted O2 Mobile tariffs and packages · Discounted Virgin Media broadband (see terms below) · Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the w ...

  • West Midlands Police

    Facilitators - Home-based

    3 weeks ago

    West Midlands Police Birmingham, United Kingdom

    Predominantly at training locations across the West Midlands and home working. · Shift Pattern: Mon - Fri (8am to 4pm. You will be required to work until 6pm on Tuesday & Thursday so some flexibility is required) Hybrid working is also available. · An exciting opportunity has a ...