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    Part Time - Grays, Essex, United Kingdom - Ex-Mill Recruitment Ltd

    Ex-Mill Recruitment Ltd
    Ex-Mill Recruitment Ltd Grays, Essex, United Kingdom

    1 week ago

    Default job background
    Part time
    Description

    Part Time - Duty Manager vacancy in Grays - Essex (076DM)

    Our client is after a Duty Manager to help run their Popular Aqua Park during the Summer period.

    Hours: 20.5 Hours per week. (Tues, 4.5 hours, Weds, 8 hours, and Thursday 8 hours)
    Start date: Saturday 18th May 2025, for initial training.
    End Date: Sunday 22nd September There may be some flexibility for the right candidate.) Day to day key responsibilities: -Acting as a first point of call for both employees and customers to resolve day to day issues onsite.
    -Working in reception for up to 40% of your day, where you have access to a computer to carry out your tasks. From that position you will be able to jump onto
    the tills at high volume times, in order to keep customer queues to a minimum.
    -Using your initiative to ensure the smooth running of the park and that we receive good customer feedback through our booking system.
    -Supervising the customer service and sales team, where our customers check in to the park.
    -Ensuring that the team offers all of our products to our customers, i.e., the opportunity to spend more time on the water, to meet our customer's needs.
    -Managing a shared email inbox with customer enquiries. Ensuring that we have the correct information for a future customer booking. We expect to convert a
    minimum of 80% of our inbound email queries into sales.
    -Managing the Lifeguarding team, ensuring that customer safety is our first priority.
    -Ensuring that at all times employees are following our Normal Operating Procedures.
    -Delivering on the spot coaching to team members and escalating any issues to the Manager.
    -Ensuring employees clock in and clock out, as scheduled, for their shifts.
    -Following our documented procedures and safe systems of work. You must act promptly to both control risks and escalate any issues to the Site Manager/Directors.
    -Ensuring inspections of equipment and facilities are accurately carried out and recorded.
    -Ensuring that First Aid forms are accurately completed, and filed on the company's systems.
    -Maintaining supplies of First Aid equipment onsite.
    In the event of an emergency, you will assist the Manager in coordinating the team response in line with our Emergency Action Plans.
    If required you will provide Lifeguard cover, for very short periods of time, to keep the Aqua Park running smoothly.
    You will be a key holder and have responsibility for opening up and closing the site.
    Working on an agreed shift rota, covering 7 days a week, with some early starts and late finishes.
    You will need some flexibility to cover holidays/absence in the duty manager team.
    If necessary, you will step-up to cover for the Site Manager. Training:
    You will be fully supported and trained in order to do the role. You will complete company specific online training sessions, alongside other Duty Managers.
    You will undertake onsite training with our management team. You will be given a target date by which time all your training must be signed off as complete by your Site Manager,
    You will then be expected to deliver bite size training sessions to Aqua Park employees as required. We would like to hear from you if you have:
    -A minimum of 3 years' work experience, ideally in leisure, lifeguarding, customer service, membership sales, hospitality or managing teams of people.
    -A genuine love of the outdoors and/or active outdoor hobbies.
    -Experience of supervising others.
    -Delivered training and coaching to new employees.
    -Customer service and/or sales experience.
    -You may have a degree, such as Sports Management/Leisure/Tourism/Events
    -Management or Instructor qualifications.
    -If you do not currently hold a lifeguard qualification then you will need to be prepared to undergo Lifeguard training, this requires you to be confident in the
    water and able to swim 400 metres with a sense of urgency. You may have some of the following experience:
    -Managing an online booking system
    -Planning employee rotas and shifts You may also have some of the following qualifications:
    -NPLQ National Pool Lifeguard, OWL Open Water Lifeguard, NBLQ National Beach Lifeguard
    -Instructor/Coaching qualifications
    -FAW First Aid at Work
    -Swim Teacher qualifications, STA or Swim England You need to have the right to work in the UK and be fully referenced before starting work, so you must provide details of two referees.
    You will also need to undergo a DBS check before you can start work. If you are interested in applying, please send a copy of your CV outlining why this would be the ideal opportunity for you, by email to - or via the website

    If you are ready for a new role and the next step in your career, take a look at our latest positions available and find your perfect fit. Whatever type of job you're looking for, your next role could be with one of these leading companies. Become a candidate at Ex-Mil Recruitment and apply today.

    We are looking to fill the following vacancies as matter of urgency, click for more information and to apply.

    Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
    Jean Claude give me the confidence I needed to do it very highly recommend

    I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.

    J Walker

    A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.

    Corey

    Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.

    Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement. I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.

    Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
    Jean Claude give me the confidence I needed to do it very highly recommend

    I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.

    J Walker

    A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.

    Corey

    Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.

    Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement. I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity. #J-18808-Ljbffr
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