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Royal Tunbridge Wells

    Resident Liaison Officer - Tunbridge Wells, Kent, United Kingdom - Howells Solutions Limited

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    Permanent, Full time
    Description
    Resident Liaison Officer - Social Housing Planned Works
    Based in Kent
    Full time, permanent
    £29k + car allowance


    We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Kent.


    It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.

    You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.

    This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

    Key Responsibilities include:

    Working on planned maintenance projects
    Decent Homes programme experience
    Full clean driving licence with own vehicle
    Pre-entry visits and company inductions
    Collect tenancy agreement/approval forms
    Visiting tenants in their homes and advising them on when and what work is being carried out
    Act as the main point of contact and deal with any problems/queries that the tenant may have
    Contacting neighbourhood housing associations and establishing working relations with them
    Visiting properties that are being refurbished with potential tenants and advising them on completion dates

    Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

    Please apply online now or give Meg a call on (phone number removed) for more info


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