Jobs

    Telephone Customer Service Assistant - Kirkwall, Orkney Islands, United Kingdom - Serco

    Serco
    Serco Kirkwall, Orkney Islands, United Kingdom

    4 weeks ago

    Default job background
    Description
    Customer Services Assistant - Fixed Term Contract
    FTC - 6 months / 20 hours per week

    £Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

    Are you looking for part time flexible hours for your next role?

    Working in our busy Terminal you'll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport's flagship contracts NorthLink Ferries.

    In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.


    This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.


    Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business's Health, Safety and Environment Serco Policy.


    The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills.

    You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

    Competitive salaries with annual reviews
    Up to 6% contributory pension scheme.
    25 days annual leave plus bank holidays.

    A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.

    Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and Instore Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.

    A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.

    Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

    We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

    We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks).

    Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
    At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. For help with your application please contact

    At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

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