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    End User Support Specialist - Belfast, United Kingdom - Hayward Hawk

    Hayward Hawk
    Hayward Hawk Belfast, United Kingdom

    6 days ago

    Default job background
    Accounting / Finance
    Description

    HAYWARD HAWK is delighted to be working alongside a well known cyber security firm looking for an End User Support Specialist to join their team.


    Responsibilities:
    Provide exceptional remote end-user and systems support.
    Manage cases and queues using ServiceNow.
    Communicate professionally with clients regarding their support needs.
    Quickly resolve cases or escalate to appropriate teams.
    Take ownership of cases and ensure client-confirmed resolutions.
    Identify opportunities for task automation to improve efficiency.
    Document support solutions and client environments.
    Participate in assigned projects.


    Requirements:
    Minimum 2 years of experience in end-user support.
    Proficient in desktop and laptop hardware troubleshooting.
    Strong expertise in Windows 10 and Microsoft Office support.
    Basic server administration skills, particularly in Active Directory.
    Dedicated to delivering outstanding client experiences.
    Excellent written and verbal communication skills.
    Adaptable in a fast-changing technology environment.
    Effective troubleshooting and problem-solving abilities.
    Collaborative team player with composure under pressure
    Experience with Apple/Mac systems preferred.
    Familiarity with ServiceNow and cloud platforms like Microsoft Azure and Intune.

    For more information, please contact Alice Armstrong at Hayward Hawk.
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