Senior UX Operations - London, United Kingdom - TravelPerk

TravelPerk
TravelPerk
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We are TravelPerk:
a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.


Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.


Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.

We're revolutionising the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators.

During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team.

From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in

If you're ready to take off with us, keep reading


The Role

ReOps
advocacy & strategy

  • Develop and strengthen relationships with internal teams (e.g. product managers, Legal, Finance, Marketing, AMs, Data, etc.) and externally with the research operations community
  • Execute together with the team lead the longterm research operations strategy on a regular basis to keep it in line with company and research team goals
  • Guide and drive execution of research operations roadmap in an agile working context by collaborating with crossproduct teams, and ensuring effective project delegation amongst multiple stakeholders who do research
  • Contribute to the UX Research Operations community (eg. newsletters, blog posts, talks, etc)

User recruitment management

  • Own our participant recruitment strategy from end to end: develop and execute recruiting plans for multiple complex research projects and niche participants; refine and strengthen legally and ethically sound standards that allow us to find the right participants
  • Find ways to efficiently track and improve the effectiveness of participant recruitment strategies
  • Analyse inbound Research Operations support requests from UXR and other stakeholders according to business and workload impact. Prioritise them as well as define, track project related KPIs, metrics and derive actionable plans for continuous improvement
  • Refine our participant messaging and increase response rates to surveys, screeners, research invitations and ensuring they are legally and ethically compliant

Research budget management

  • Liaise with Finance and senior management to establish and manage budget for the team, focusing on optimising vendor and incentive spend
  • Optimise research budgets for cost and effectiveness

Knowledge management

  • Make our insights repository available to all interested and relevant parties across TravelPerk and devise a strategy to track its impact
  • Define and refine processes on how UX research insights are disseminated with the help of our insights repository at companylevel to increase UX visibility and synergies

Support the research practice to happen efficiently and meeting quality standards

  • Create and maintain research operations playbooks and training materials for new research operations hires, researchers and other persons who do research at TravelPerk
  • Democratise

UXR OPS:
teach the product team about the key Research Operations assets to help them perform their own studies with the support and review of a UX Research Operations specialist

  • Create training, content and promote it to stakeholders. Communicate the value of Research Operations and get buyin from teams across the organisation
  • You mentor across teams in an open, respectful, flexible, empathetic manner. You foster a culture of mentoring opportunities for themselves and others in their growth as mentors.
  • Advise people who do research on research risks related to confidentiality and devise strategies to identify, assess and mitigate the risk of information leakage of both participant and company data

What will you need to succeed?

  • Flexibility in handling workload fluctuations and multiple requests
  • Experience establishing budgets and working with them
  • Experience in setting up vendor relationships and negotiating contracts
  • Good knowledge of legally informed consent and data management of user research participants
  • Good experience with research and research operations tools and procuring and managing software tools
  • Advanced knowledge and command of GSuite tools, project management software as well as other tools related to user research such as survey and scheduling tools
  • A role model on high bar managing research operations as a sports team, engaging in difficult conversations, make tough decisions and execute quickly
  • Official degree in Communications, Project Management or other related fields or equivalent practical experience
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