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    Customer Care Agent - Birmingham, United Kingdom - TravelPerk

    TravelPerk
    TravelPerk Birmingham, United Kingdom

    1 week ago

    Default job background
    Full time Technology / Internet
    Description
    About Us

    We are TravelPerk:
    a scaling unicorn valued at $1.4 billion that has raised over $400m since our creation in 2015.

    Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

    We've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.

    We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

    TravelPerk is innovative. We have welcomed and acquired the likes of Click Travel , NexTravel and Albatross to the team. From TravelCare , to FlexiPerk and GreenPerk , we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in
    If you're ready to take off with us, keep reading


    About the Role:
    We are looking for motivated Customer Care Agent passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth.

    We hire empathetic people who understand what we are trying to achieve:
    Make business travellers happy
    Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organizations book and manage their business travel?


    As a Customer Care Agent , you will work with B2B customers and be part of a strategic team at TravelPerk.

    You will have a direct impact on our growth and customer retention.

    You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.


    What you will do:
    Support our B2B customers in their Business Travels
    Liaise with suppliers and partners to resolve booking issues
    Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
    Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
    Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way
    Help define and establish best practices together with the rest of the team in sales, operations and customer care
    Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation


    What you'll need to have:
    Excellent English, spoken and written
    Previous customer care or contact center experience and an interest in travel
    Proven experience going above and beyond to provide an amazing service that helps customers
    Flexibility in your shifts


    What we always look for:
    Independent and autonomous. You don't need hand-holding to get things done
    Good prioritization and focus skills
    Empathy - understand what our customers need
    Smart, fast learner and tech savvy
    Flexible and able to adapt to constant changes with a positive mindset
    You are open to get and give constructive feedback
    You want to learn - we have a 7 Star management team to mentor you

    On top of that, you will only be the right candidate if you are:

    Honest, open and trustworthy:
    your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains

    Focused and determined:
    You don't let yourself be distracted. You can focus on accomplishing big wins and don't get lost in less important ideas that are floating around
    You LOVE Travel

    Our Benefits
    Competitive compensation, including equity in the company;
    Generous vacation days so you can rest and recharge;
    Health perks such as discounts in health insurance or gym allowance.
    Flexibility to increase your pension plan
    Unforgettable TravelPerk events, including travel to one of our hubs;
    A mental health support tool for your well-being;
    Exponential growth opportunities;
    VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.


    Working hours and conditions:
    Office based in Birmingham
    Working hours can fall between 8am - 7pm
    Weekly working hours will be 37.5
    You will be required to work 1 weekend in every 4 weeks

    How we work
    Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 5 days a week . As such, this role requires you to be based within commuting distance of our Birmingham hub .

    We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

    English is the official language at the office. Please submit your resume in English if you choose to apply.

    At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

    For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.


    TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that.

    We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

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