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    Healthcare Assistant - Norwich, United Kingdom - Healthshare Group

    Healthshare Group
    Healthshare Group Norwich, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We are seeking to recruit a highly motivated, enthusiastic Healthcare Assistant for our Norwich Clinic. To succeed you must have excellent communication skills and a flexible, proactive approach to delivering first class diagnostic services and patient care. The post holder will work closely with Sonographers and Radiologists, supporting them with patients during their clinics. Training is provided and further career development opportunities throughout the company.

    Main duties of the job

  • Ensuring the smooth running of clinics
  • Assisting in the care and comfort of patients
  • Assisting Sonographers and Radiologists during examinations
  • Ensuring the clinical room is prepared prior to the start of clinical sessions
  • Using the patient information systems (Soliton/PACS)
  • Monitoring and maintaining adequate stock levels and ordering supplies of linen, gowns and consumables
  • Ensuring and maintaining a patient centred and quality focused approach to all aspects of work
  • Ensure patients have access to a chaperone at all times
  • Uphold Global Diagnostics professional standards policy
  • Uphold data protection and patient confidentiality at all times

    • About us

    We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.

    Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.

    We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.

    We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.

    We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.

    Benefits:

  • 25 days annual leave (plus Bank Holidays)
  • Private Healthcare (Employer paid)
  • Company Pension Scheme
  • Life Assurance
  • Blue Light Card
    • Job description

    Job responsibilities

    Job Purpose:

    The Health Care Assistant will work under the direct supervision of the clinical lead and undertake tasks and duties delegated by the operational lead and or clinical lead.

    They will work collaboratively with the diagnostics multi-disciplinary team to maintain a high standard of care under the direction of the operational manager, following the Company's policies and procedures at all times.

    Accountabilities:

  • Maintain a high standard of care applying evidence-based practice
  • Assist medical/diagnostic personnel in the care of patients to include treatment, preventative care and patient education
  • Undertake, record and follow guidelines for tasks for which appropriate training has been received
  • Following appropriate training, undertake the collection, storage and dispatch of pathological specimens including intravenous blood samples, swabs, smears etc and ensure the cleanliness of any equipment used
  • Perform any investigatory procedures requested by the consulting clinicians
  • Communicate effectively with patients, relatives, carers, the multi-disciplinary team and significant others
  • Communicate with patients, clients and relatives on emotional and sensitive issues
  • Ensure the safe custody, supply and administration of drugs and therapeutic substances in accordance with Healthshares policy
  • Participate in clinical audit or reviews of patient care, as required
  • Participate in benchmarking activity in the clinical area
  • Act as the patient's advocate
  • Promptly deal with equipment failure in accordance with Healthshares procedure
  • Demonstrate competency and teach others about the safe and effective use of equipment in the clinical area
  • Ensure accurate notes of all consultations and treatments are recorded on the clinical computer system as appropriate
  • Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Clinic
  • Ensure Healthshares policies are adhered to by all staff and report as necessary
  • Be efficient in managing emergency situations including directing other members of the multi-disciplinary team
  • Safeguard the health and welfare of patients and staff in all circumstances
  • Effectively use information technology for the benefit of patient care in accordance with Healthshares Cyber Code of Conduct
  • Comply with the Healthshare complaints procedure
  • Promptly report all incidents or accidents involving patients or staff and take appropriate action according to Healthshares policy
  • Participate in the administrative and professional responsibilities of the practice team
  • Deal with requests from patients and clinical staff for health information leaflets
  • Work with colleagues in the team on the development of current and new services to the clinic
  • Ensure stock items under are ordered and available in all consulting and clinical rooms and assist with the correct management and stock control of clinical drugs under the direction of qualified nursing staff
  • Attend and participate in Clinic meetings as required.
  • To actively participate in the NVQ process, mandatory training and other additional training relevant to the role
  • To manage own workload with limited supervision
  • Manage staff rosters if appropriate in the absence of the operational manager/clinical lead
  • Be a First Aid Representative for the Clinic

    • Provide treatment services including but not limited to:

  • MRI and X-Ray assistance
  • Measuring and recording blood pressure and pulse
  • Height/weight/Body Mass Index measuring and recording
  • Chaperoning and assisting patients who are being examined by a clinician, when required
  • Provide nursing treatments to patients in participation with consulting clinicians or independently to agreed protocols
  • Assisting with minor out-patient surgical procedures
  • Assist Consultant Radiologist with US and CT guided therapeutic joint injections
  • Assist trained professionals with health screening programmes
  • Assist with the training of junior staff

    • Professional development

  • Maintain continued professional development as deemed useful or necessary for professional development and in accordance with professional registration requirement
  • Take ownership for development and learning of skills and knowledge
  • Further develop knowledge and skills by undertaking appropriate training and courses of study
  • Take responsibility in maintaining a record of own personal development
  • Work with the operational manager and clinical lead with any new training requirements

    • Confidentiality

    In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

    In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential.

    Information relating to patients, carers or the business of the Clinic may only be divulged to authorised persons in accordance with Healthshares policies and procedures relating to confidentiality and data protection.

    Equal Opportunities

    The post holder must at all times carry out his/her responsibilities with regard to Healthshares Equal Opportunities Policy.

    Health and Safety

    Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshares annual Mandatory Training components.

    No Smoking Policy

    Healthshare operates a no smoking policy.

    Terms and Conditions of Employment

    This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to a criminal record check (DBS).

    Review of this Job Description

    This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment, you may be required to undertake such other duties and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation.

    Person Specification

    Qualifications

    Essential

  • Good general standard of education to GCSE level or equivalent

    • Desirable

  • NVQ Level 2 or equivalent

    • Experience

    Essential

  • Previous experience of working as part of a team
  • Previous experience in applying practical skills

    • Desirable

  • Previous experience in a health care environment
  • Awareness of Health and Safety in the workplace
  • Keyboard skills

    • Circumstances

    Essential

  • Flexible in approach to work
  • Available to work hours as required
  • Must have business use car insurance
  • Full, current driving licence

    • Aptitude and abilities

    Essential

  • Good verbal communication skills
  • Demonstrates ability to be tactful and diplomatic
  • Flexible approach to duties
  • Good organisational skills
  • Ability to prioritise workload
  • Physically capable of pushing/pulling a weight of up to 50kg, and lifting equipment up to 25kg
  • Ability to concentrate when being frequently interrupted
  • Ability to multi-task
  • Understands the importance of confidentiality

    • Desirable

  • Basic understanding of anxiety and fears of patients about to undergo procedure
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