Customer Success Manager for eCommerce SaaS Company - Bristol, United Kingdom - SparkLayer B2B

SparkLayer B2B Bristol, United Kingdom

1 month ago

Show more Collapse job

Description

IntroductionWe're SparkLayer and we're on a mission to make enabling B2B eCommerce simpler for merchants.

Starting out in 2021, we've launched a successful Shopify app that has enabled hundreds of brands to grow their B2B operations.

Our merchants base spans an interesting spectrum, from startups and small retailers, right through to well-known brand names all across the world.

Our product has evolved quickly and continues to be received exceptionally well, with a powerful feature-set that is constantly innovating to help support our mission to make B2B eCommerce simpler.

We're now ready for the next phase of our journey and we're looking for people to join us to make a big impactRole SummaryThe Customer Success Manager (CSM) is a crucial role in SparkLayer's growth, focussing on nurturing our relationships with existing customers, to drive adoption and expansion of the platform.

The CSM will work with our existing 1,500 customers, to find opportunities for them to use relevant SparkLayer features.
This sales led role will strategically pick customers to focus on, and build ongoing relationships with our Enterprise customers.

There is a requirement for strong communication skills and strategic thinking in this role, with a proven ability to sell, and forge business relationships with longevity.

RequirementsCross-sell, upsell, and expansionProactively identify and generate expansion opportunities with our existing clients through various methods, including email, phone calls, as well as industry events, and networkingResearch and map clients to understand their needs and how SparkLayer can offer additional valueIdentify customers who could benefit from new SparkLayer features when they are launched, and use them to proactively move them up our pricing tiersDevelop and manage a robust pipeline of qualified expansion opportunitiesSales Demos and Pitches of additional SparkLayer functionality:Work with an internal team to contribute in the creation of effective sales materials and presentations tailored to our customer base, to provide compelling reasons for them to upgradeDeliver compelling sales demos to our clients that clearly demonstrate the value and unique advantages of upgrading on SparkLayer's platformEnterprise Customer ManagementBuild relationships with key Enterprise customers to gather feedback, drive adoption of the platform, and ensure they continually use SparkLayerIdentify customers who are at risk, and devise strategies to keep them on our platformRetain revenue for our Enterprise customer base through contract renewalsCustomer Strategy and PlanningCollaborate with the Sales Director to develop strategic account plans to meet revenue targetsLeverage CRM systems to track activities and report on key metrics to the Sales DirectorShare insights and feedback from clients with the internal teams to help shape product development and improve the overall customer experience.

In Industry Profile.

Engage on key social media platforms to help raise awareness and the credibility of SparkLayer, advocate for our customers and how they're using SparkLayer, in such a way that SparkLayer continues to be a serious contender for other customers looking to grow their B2B operationBy maintaining awareness of the competitive market landscape, identify market trends, partnerships within our customer base, and opportunities that will help drive revenue growth and expand our customer base.

Coordinate and attend marketing events and outreach, track campaign performance, and evaluate sales successMeasures of Success:

Achievement of revenue targets:

The CSM will have specific revenue expansion targets and their success will be measured against these goalsRetention: The percentage of Enterprise revenue retained will be a key measure of successClient satisfaction: Positive feedback from clients during quarterly business review and low churn rates Relationship building: Demonstrated success in maintaining strong relationships with our clientsCollaboration: Effective collaboration with internal teams (such as marketing, product, and account management) to ensure client needs are met and SparkLayer's objectives are achievedAbout you:You enjoy interacting and working with people, and have a hunger to learn about them and their business You are genuinely curious to learn and pick up new concepts quicklyStrong communication skills, written and verbal, is essentialProven experience of working towards, and meeting targets BenefitsAs a SparkLayer team member, you'll also benefit from:Inclusion in our company EMI scheme (with stock options)Your choice of work setup (computer, accessories, desk setup)23 days holiday including all UK bank holidays and an extended Christmas breakRegular team meet-upsFlexible time that works for youThis role is based in Bath, England, United Kingdom.

Please note, we are looking for candidates based in the South West UK, and you will be expected to be in the office 3 days per week.

We have other current jobs related to this field that you can find below

SEO Account Manager

3 weeks ago

Henry Nicholas Associates Ltd Bristol, United Kingdom Full time

SEO Account Manager · Overview of Company: · Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients ...
Graduate Sales Development Representative

3 weeks ago

This is Prime Bristol, United Kingdom Full time

Salary: £31,830 + £10k-£12k year 1 OTE (uncapped). · Location: Bristol City Centre (right in the heart of the city) · Sector: SaaS (eLEarning) · Start date: ASAP (apply today to make the shortlist) · People. · The most integral part to the success of any business. This organisati ...
Senior Software Developer

3 weeks ago

Sopra Banking Software Ltd Bristol, United Kingdom Full time

Company DescriptionSopra Banking Sofware, a subsidiary of Sopra Steria, provides global solutions including software, systems integration, support, and associated consulting services. Its solutions support nearly 1500 clients in 80 countries with the objective to accompany banks ...
Product Owner

3 weeks ago

Opus Recruitment Solutions Bristol, United Kingdom

**Product Owner | Bristol | £45,000 - £55,000 | Flexible and Remote** · **SaaS | Software as a Service | Start Up | Communications | Product | Product Owner | Product Manager | and more** · An opportunity has arisen for you, a Product Owner or Manager to join the team of an excel ...
Lead PHP Developer

3 weeks ago

Yolk Recruitment Ltd Bristol, United Kingdom

**Lead PHP Developer | PHP, Laravel, React | Bristol | Hybrid (1 day per week in the office) | Up to £65,000 | SaaS Company** · Yolk Recruitment are working with an expanding SaaS company in Bristol looking for an experienced PHP Engineer looking to step up into a technical leade ...
Aws Cloud DevOps Terraform Kubernetes Ecs K8s Linux

3 weeks ago

Opus Recruitment Solutions Ltd Bristol, United Kingdom

**AWS | Amazon web services | Cloud | DevOps | Terraform | Kubernetes | ECS | K8s | Linux | Ansible** · Are you passionate about the software development and have an interest in the Renewable space? · Do you get excited by using AWS, Kubernetes and Terraform on your own greenfiel ...
Customer Service Executive, Hybrid Working

3 weeks ago

Aaron Wallis Sales Recruitment Bristol, United Kingdom

**Customer Service Executive. Hybrid Working. Bristol.** · **£26,000 Basic + Company Bonus + Generous Holiday Allowance + Excellent Benefits.** · This is primarily a client support role that requires a confident, super organised individual capable of providing exceptional custome ...
Business Development Manager

3 weeks ago

ENTHRIVE LTD Bristol, United Kingdom

Business Development Manager · Bristol · 50k-60k base - 80k-90k OTE · Our client is one of the UK's leading providers of showcasing events. Their immersive and state of the art virtual platform and summits enables leaders to showcase their products and services they are bringing ...
Digital Campaign Marketing Manager

4 weeks ago

MiGrowth Bristol, United Kingdom

Digital Campaign Manager · **_subscription model would be advantageous _** · Basic up to £50,000 doe · Remote Working 4 days a month in office - more if you like to be in office more your choice · MiGrowth are excited to add a New Edu Technology Vendor to our growing portfolio of ...
Business Development Manager

4 weeks ago

ENTHRIVE LTD Bristol, United Kingdom

Business Development Manager · Bristol based · 40k-60k base, 70k-90k realistic first year OTE · Our client is one of the UK's leading providers of Digital summits, round tables and virtual showcasing events. Their immersive and state of the art interactive events enable leaders f ...
Aws Gcp Google Cloud DevOps Sre Kuberntes

2 weeks ago

Opus Recruitment Solutions Ltd Bristol, United Kingdom

**AWS | GCP | Google Cloud | Google Cloud Platform | DevOps | SRE | Site Reliability Engineer | Amazon web services | Kuberntes | Terraform | Infrastructure as Code | Containers** · Do you want to own a DevOps space and shape a company's Cloud environment? · Ever get bogged down ...
Developer Role

2 weeks ago

Ada Meher Bristol, United Kingdom

**C#/.NET Developer role - UK Remote - £55-65k**Fully Remote | Flexible Schedule | Allocated Personal Development time | TDD, SOLID Principles | Quarterly Socials**Ada Meher is currently partnered with a growing SaaS company on their search for an experienced C#/.NET Engineer, as ...
Quality Environments Manager

3 weeks ago

Hargreaves Lansdown plc Bristol, United Kingdom

Here at Hargreaves Lansdown, a FTSE 100 FinTech company, we're undergoing an Agile transformation. Information Technology has underpinned Hargreaves Lansdown's success, and the Quality Assurance function plays a central role in ensuring that our solutionsare reliable, secure, and ...
Tech Lead

3 weeks ago

SR2 Bristol, United Kingdom

**Tech Lead** · **£80-100k | JavaScript, TypeScript, React, & PHP | Fully remote (with an office in the Southwest if you ever want to visit)** · This company has changed the game. They've developed a SaaS product that every company in the Hospitality industry are fighting over t ...
Junior Marketing Executive

3 weeks ago

POPcomms Bristol, United Kingdom

**Junior Marketing Executive** · Salary £22,000 - £25,000 · This is a hybrid role NOT a fully remote role, we'd like to see you in the office so you have to be in close commuting distance to Bristol. And NO RECRUITERS · **If you want to **_**WIN**_ **customers you have to **_**WO ...
Sales Director

3 weeks ago

Yolk Recruitment Bristol, United Kingdom

**Sales Director** · **Basic Salary - up to £120k** · **Remote** · Yolk Recruitment are working on behalf of a dynamic and rapidly expanding enterprise software company that provide procurement software, in search for a sales director. · **Main responsibilities as a Sales Directo ...
Sales Development Representative

3 weeks ago

Pareto Bristol, United Kingdom

Job Title: Sales Development Representative · Location: Bristol · **Salary**: £25k basic salary + £30k OTE · REF: J13283:BRI · Sector: Marketing & Sales · Our client supplies B2B SaaS software solutions to companies, providing them with the power to identify who is viewing their ...
Senior Full Stack Engineer Fully Remote Up to

3 weeks ago

SR2 Bristol, United Kingdom

**Senior Full Stack Engineer** · - **Fully Remote**: · - **Up to £65,000**: · - **Progress to CTO ??** · **| PHP | |** · We're working with an awesome SaaS business, who have built a platform which helps digital agencies around the world. Their platform provides these brands wit ...
IT Security Operations Engineer

4 weeks ago

DAS UK Group Bristol, United Kingdom

We have a new opportunity to join DAS UK Group as an IT Security Operations Engineer. This is a key role within DAS, reporting directly into the Security Tech Lead assisting in implementing and embedding DAS security strategy. · This is a pivotal role in helping the company addre ...
Lead Operations Technician

3 weeks ago

Addition Solutions Bristol, United Kingdom

**EXCITING OPPORTUNITY** · **What You Will Be Doing as a Lead Operations Technician** · - Be the customer technical advocate and strive to provide a positive and professional experience irrespective of expertise, history, or workload · - Collaborate within the team and across tea ...