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Telford

    Customer Sales Agent - Telford, Shropshire, United Kingdom - Schneider Electric Norge AS

    Schneider Electric Norge AS
    Schneider Electric Norge AS Telford, Shropshire, United Kingdom

    5 days ago

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    Description

    Job Title:
    Inbound, Returns and Post-Sales Support Agent

    Location:
    Working on site on Tuesdays and Wednesdays and working from home the rest of the week. However, please note, for the first 4 weeks, training will be on site at Telford .

    Job Overview:

    As an Inbound, Returns and Post-Sales Support Agent, you will play a key role in providing exceptional customer service and support for pre & post-sales inquiries, returns, and order related processes.

    Your dedication to customer satisfaction and effective resolution of pre & post-sales issues will contribute to maintaining a positive customer experience and operational efficiency.

    Handle inbound customer inquiries related to pre-sales, returns and post-sales support via phone, email, and chat in a professional and empathetic manner.

    Educate customers on the availability and accessibility of information via digital tools
    Where appropriate ensure proper escalation to the first level technical support for product selection, product substitution
    Assist customers in processing returns, according to company policies and procedures.
    Provide post-sales support, addressing customer questions and concerns regarding product usage, warranties, and technical assistance.
    Document all customer interactions, pre-sales, returns, and post-sales support activities accurately in BFO.
    Collaborate with cross-functional teams to identify and address product quality issues and customer feedback.
    Digital citizenship/PC Skills – at least basic level is essential (Microsoft Teams, bFO, SAP, MYSE etc)
    Previous experience in customer support or sales is desirable
    Working knowledge of basic electrical products an advantage.
    Flexible approach with the ability to adapt to change and learn new skills quickly
    Previous CRM experience an advantage

    Join our team as an Inbound, Returns and Post-Sales Support Agent and contribute to delivering exceptional pre- and post-sales experiences for our customers.

    If you are dedicated to providing outstanding support and have a passion for post-sales processes, we encourage you to apply and be a valuable part of our team

    At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.

    We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve.

    We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

    "
    Please submit an online application to be considered for any position with us. Follow us on LinkedIn, Facebook and Twitter.
    #Schneider Electric is leading the digital transformation of energy management and automation. You must submit an online application to be considered for any position with us. It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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