Service Advisor - Hounslow, United Kingdom - Vehicle Service Centre

Vehicle Service Centre Hounslow, United Kingdom

Found in: SonicJobs Direct Apply UK - 4 days ago

Full time Customer Service / Support

Description

Service Advisor

Location: Hounslow, TW3 2EB (Located right outside of Hounslow's Railway Station)

Salary: From 30k upto 35k (based on experience)

Job type: Monday to Friday (07:30-17:30) Alternate Saturday (07:30 - 13:00)

An exciting opportunity to join a dynamic team for an AA Certified and RAC Approved Main Dealer Alternative Garage in Hounslow, West London.

Established in 2011, providing a first-class service to motorists in and around West London for 11 + Years

The company are seeking an experienced Service Advisor in the motor trade to join their highly professional team at the garage in Hounslow.

Responsibilities

Communicates with clients about vehicle problems.
Maintains positive relationships with clients to ensure repeat and return customers.
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available.
Answers customer questions about services, including when to expect vehicle repairs.
Displays extensive knowledge about products and services.
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction.
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
Schedule service appointments based on customer availability and service department capacity.
Communicates with technicians about vehicle status and ensures that vehicles will be ready for customer on time.
Acts as an advocate for clients when communicating vehicle problems and needs to repair department.
Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicates any time restrictions to customers in timely manner.
Processes customer payments.
Demonstrates extensive knowledge of service department.
Identify opportunities for upselling additional services or products based on customer needs and vehicle condition.

Service Advisor Skills and Qualifications

Previous Experience in Vehicle Service Department is desirable (preferred minimum 3 years' experience)
High school diploma or equivalent
Knowledge of Vehicle Parts and Services
Customer-Facing Skills, Strong Communication Skills
Team Management
Sales Experience
Enthusiastic Attitude, Self-Motivated
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in computer software applications for scheduling, invoicing, and database management.
Attention to detail and a commitment to delivering exceptional customer service.

Company Benefits

Staff discounts
All Sundays and bank holidays off
Work Pension
Team bonus
Onsite parking for staff

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying below

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