- Plan and control the daily and weekly activities of the Parts Department.
- Ensure Field Service & Workshop Engineers are supplied with parts required to complete jobs in a timely manner enabling them to meet deadlines.
- Deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls and parts orders.
- Develop and manage all aspects of internet and over counter sales, including sourcing parts at the most advantageous pricing therefore increasing profitability.
- Process all parts orders as requested by the backoffice Team Manager and Service Manager, provide parts support for customers and our internal Service Team.
- Provide full back up and support for Service/Sales department in supplying prices and availability guaranteeing a prompt turnaround for estimate preparation.
- Load all parts movements, vendor parts purchases onto Company IT system.
- Raising purchase order numbers, book in vendor parts and allocate to jobs.
- Deal with all Parts Department queries (in relation to purchase orders) and receipting and chasing credit notes for parts warranty or faulty parts supplied.
- Updating job sheets.
- Prepare inventory shipping and receiving records both manually and electronically.
- Monitor location stock, min/max stocking levels, fulfil stocktakes when required, keep track of common fastmoving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPIs.
- Pack and unpack, distribute parts to customers or Engineers, alternatively stock parts in locations throughout the parts department, invent new locations when require for parts received via internal and external.
- Despatch parts to customers and engineers and return appropriate parts to suppliers when required.
- Assist when necessary in all other areas of service administration and provide full support to the team.
- Must have previous experience in a similar role and understand the spare parts industry.
- Excellent communication and admin skills.
- Excellent attention to detail.
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Parts and Service Advisor - Amersham, United Kingdom - Vanta Staffing Limited
Description
Vanta Staffing High Wycombe are looking for a
Parts and Service Advisor based in Amersham. This candidate must understand the spare parts environment - regardless of the industry (automotive/agriculture/plant equipment). They will need to be proficient in answering emails, talking to customers/colleagues and identifying parts and ordering them online. It is a multi-functional role that demands experience and essentially keeps the department running in totality.
Permanent
Amersham
Monday to Friday 8am-5pm
GBP25k - GBP30k depending on experience
Duties of the Parts and
Service Advisor:
Requirements for the Parts and
Service Advisor:
