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    IT Support Technician Fully Remote - Nottingham, United Kingdom - Retail Assist Ltd

    Retail Assist Ltd
    Retail Assist Ltd Nottingham, United Kingdom

    2 weeks ago

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    Description
    Starting our life in 1999, Retail Assist is a growing, award-winning technology company.

    Whether its through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service.

    Some of our clients include Harvey Nichols, Ted Baker, Selfridges, Dufry (World Duty Free Group), Seasalt, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more.

    Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant City Centre Head Office? This full-time position operates on a rotational shift basis covering 1 in 3 weekends on duty.

    Swiftly respond to customer queries via email or phone.
    Request feedback and monitor calls to enhance our training methods.
    Perform software installations or updates to address issues.

    As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users.

    You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible.
    We'll equip you with the training and support needed to further your career in the world of IT.

    Can speak Italian fluently.
    Have you worked in a fast-paced Help Desk/Support Centre or Retail environment?
    Can you communicate effectively over the phone with individuals of varying IT expertise?
    Does pressure fuel your performance, turning challenges into victories?
    Are Tech-savvy, well-versed in hardware, software, databases, and remote access.
    Have a solid grasp of computer systems, mobile devices, and tech products.
    Enjoy 33 days of annual leave (inclusive of bank holidays).
    Take advantage of our travel pass loan and cycle to work scheme.
    Keep your eyes in top shape with free eye tests.
    Join our discounted Dental Care Scheme.
    Explore the option to purchase additional holidays.


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