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    ICT Service Engineer - Chester, Cheshire, United Kingdom - Telefónica Tech

    Telefónica Tech
    Telefónica Tech Chester, Cheshire, United Kingdom

    1 week ago

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    Description

    Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

    At Telefónica Tech we believe that technology can do great things:

    from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future.

    We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.

    In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all.

    We bring together in one place a unique combination of the best people, with the best tech and the best platforms.

    The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

    Technical Services Engineer to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups.

    Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket;
    Weekend and out-of-hours will sometimes be necessary but not immediately;
    On- call rota operated on evening and weekends;
    Assisting with ongoing projects.
    An understanding of and experience with support and implementation of parts of the following technology areas;
    A minimum of 2 years working within a dedicated IT department;
    management, and deployment of Virtual Machines;
    End user support ie. Windows 10/ Windows 11, VPN, account administration etc.
    Network technologies ie. Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.);
    A flexible and enthusiastic approach to the job;
    Can demonstrate exceptional levels of customer service and care;
    Microsoft, Cisco, VMware & Veeam certifications (desirable but not required)

    5 hour shifts between 08.00pm Monday to Friday (37.
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