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    Training and Technical Consultant - London, United Kingdom - LexisNexis Risk Solutions

    LexisNexis Risk Solutions
    LexisNexis Risk Solutions London, United Kingdom

    2 weeks ago

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    Description
    LexisNexis Risk Solutions is the essential partner in the assessment of risk.

    Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.

    Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

    You can learn more about LexisNexis Risk at the link below, risk.


    About our Team :
    RiskNarrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products


    About the Role :

    As a Professional Services Consultant, you will support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform.

    Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.

    Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
    Delivering bespoke on-boarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
    Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
    Working closely with customers to develop financial crime strategies and configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
    Ensuring client satisfaction with implemented solutions and conduct product training and client demonstrations
    Demonstrate use of REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
    Able to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
    Able to react well to rapidly changing requirements with a positive attitude.

    LexisNexis Risk Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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