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    Trainee Legal Helpline Advisor - Bristol, United Kingdom - Lyons Davidson

    Lyons Davidson
    Lyons Davidson Bristol, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Do you take pride in delivering an excellent service to customers and clients?

    Do you want to make a difference to people's lives on a daily basis?

    Do you hope to gain experience in a legal environment?

    If you've answered YES to any of these questions, then READ ON.

    We are looking for ambitious and proactive individuals who enjoy talking to people and using their legal training to help them. This is an excellent opportunity for someone who wishes to use their legal knowledge to provide practical advice and gain invaluable experience in providing legal advice in a fast-paced and varied client-facing role.

    This is a hybrid role, and you will share your time between our city centre offices in either Bristol or Leeds and from home, so you'll need to have the ability to work from home.

    The Role
    The role involves providing clear, concise legal advice over the telephone to people from a variety of backgrounds. There will be a mixture of inbound and outbound calls across a range of legal areas. You'll need to ensure accurate recording on our case management system as well as keep your legal knowledge up to date.

    The Team
    You will be joining an established team of approximately 20 friendly advisors dealing with a range of legal queries. You will work alongside experienced advisors who will provide support and coaching on an ongoing basis. We have teams based in city centre offices in Bristol and Leeds.

    We're looking for people who:

    • Have an excellent telephone manner.
    • Enjoy helping others.
    • Can deliver accurate legal advice in an efficient manner.
    • Pay close attention to detail.
    • Remain calm while thinking on your feet.
    • Are a team player.
    • Have the ability to use your initiative and work to strict deadlines.

    What we can offer you:

    • Training across a range of legal areas and access to the specialist departments of the firm should you need their help.
    • As a Lyons Davidson employee you will have access to a wide range of staff benefits.
    • Regular salary reviews - every 6 months during the first two years and will increase in accordance with the role structure if your performance is satisfactory.
    • As a company, we encourage progression & development within the team. There are also great internal opportunities available should you be interested in progressing your career.

    The Company

    Lyons Davidson is a national law firm providing legal services to businesses and individuals.

    We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.

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