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    Video + AV Technician - London, United Kingdom - Kinly's Global Services

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    Description

    They must understand how to utilise sound, video and lighting solutions to support client objectives and be capable of co-ordinating with the Kinly Managed On-Site (MOS) team and partners to deliver engaging and authentic experiences while operating in line with the MOS team goals and vision.

    The Audio-Visual Technician will be personable and client-focused with problem-solving skills that can be applied to a variety of environments and situations.

    The individual will be involved in projects designed to maintain or enhance client audiovisual systems and responsible for the delivery of training and documentation, flexing to the technical ability of the intended audience.

    To operate audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally.

    To maintain and enhance the audio-visual estate to standards determined by the MOS Management Team through optimisation, enhancement, repairs and routine procedures.

    To act as first point of contact for all technical support to telephone, email and in-person requests from the client for all hardware, software and associated peripherals supported by the MOS team.

    To redirect or escalate support requests as appropriate to a member of the MOS team and third parties.
    To proactively assist in the compilation and maintenance of an accurate inventory of hardware and software.
    To assist the MOS Management Team and client with global projects and events.
    To work with the MOS Management Team on bespoke projects that contribute to the Continual Service Improvement plan.

    Security and Compliance:
    All Kinly staff must familiarise themselves and comply with all information security and compliance rules, regulations, and policies.
    To contribute to a culture of collaboration and innovation and actively engage with learning and development opportunities available.
    Experience using Microsoft Teams and and general knowledge of the Teams platform
    Experience working with a Windows operating system (10 or 11) and the O365 suite
    Working experience and knowledge of macOS and Apple devices
    An understanding of networking and troubleshooting
    An understanding of Cloud storage solutions such as OneDrive and SharePoint
    Experience of using a helpdesk ticketing solution (ServiceNow, Remedy, Zendesk, Helix)
    Kinly is the globally trusted AV and UCC technology advisor to world-class organisations.

    Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size.

    We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

    We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

    You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.

    Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics.


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