Service Advisor - Reading, United Kingdom - Matt Burton

Matt Burton

Verified Company

Reading, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Client, a leading car manufacturer are currently looking for a Service Advisor to join their business based out of their Toyota Reading Dealership.

As a Service Advisor you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer.

You will also be responsible for keeping customers informed and making sure workis completed on time.
About the role of Service Advisor

Taking appointments from our lead qualification team
Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
Discussing various options available to customers working within the lines of their needs and budget
Go over repair options & costs with customers making sure they understand what is required and why
Speak to customers over the phone and F2F
Giving an honest, transparent sales experience
Meeting or exceeding targets based on sales and customer satisfaction
Upselling additional work or service plans
Delivering excellent service at all times making their experience enjoyable and memorable

To be a Service Advisor

Be an experienced Service Advisor independent or main dealer (preferred)
Have excellent customer service ability and the desire to sell
Thrive under pressure
Be driven to succeed
Work well in fast paced busy environments

About the company

Excellent basic salary and bonus scheme
Employee focused business
Bonus based on sales, customer service and addons
Ability to progress through internal promotion
Excellent benefits package, including pension, healthcare, and car leasing schemes
Flexible progression based on your career aspirations
Manufacturer based training

What's next?