- Putting individual orders onto the system - mainly received via email
- Dealing with all associated queries - particularly deliveries - liaising with logistics daily regarding the update of delivery times/dates
- Building rapport with the clients to ensure a high level of customer service satisfaction
- Have strong product knowledge and be able to offer advice and answer queries
- Liaising with clients regarding their specific delivery requirements
- Having daily updates with clients regarding daily orders over the telephone and keeping them updated regarding their order
- Managing Out of Stock orders and Back Orders
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Key Accounts Advisor - West Yorkshire, United Kingdom - LIBRA RECRUITMENT
Description
Our client based in Leeds is looking for a Key Accounts Advisor to join their team. Our client is a large family run business specialising in the luxury bathroom and home improvement sector.Due to substantial growth, they are looking for experienced candidates who come from a B2b Customer Service background to join them.
To be considered for the Key Accounts Advisor role you must have previous experience in a B2b business preferably from the Bathroom or Home improvements sector.
You will have experience managing customer orders and ensuring customers are kept up to date through the order and delivery process.
Responsibilities of the Key Accounts Advisor role is:
