Jobs

    Claims Team Manager - Manchester, United Kingdom - Arch Capital Group

    Arch Capital Group
    Arch Capital Group Manchester, United Kingdom

    Found in: Talent UK C2 - 3 days ago

    Default job background
    Full time
    Description

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM.

    Role purpose

  • Deliver all specific objectives as assigned.
  • Ensure all direct reports deliver upon their agreed objectives.
  • Lead, coach, motivate and support the team in order to ensure qualitative and

    • quantitative outputs are achieved on a consistent basis against agreed KPIs, SLAs, targets and plans.

  • Create a positive environment that empowers team members to deliver service excellence and drive a high-performance culture.
  • Deliver regular constructive performance feedback to team members and

    • identify development needs.

  • Review and monitor work performance continually against agreed KPIs and SLAs.
  • Set individual objectives, undertake regular 121s and performance management reviews to ensure team members are delivering.
  • Ensure team members are praised and rewarded for outstanding achievements and or performance.
  • Supports the implementation of the claim's strategy for Arch UKR and assists in the overall underwriting strategy where required.
  • Deliver a customer centric claims proposition that will enhance company reputation / brand.
  • Monitor the teams reserving accuracy in accordance with the Company reserving philosophy.
  • Act as a referral point for the team.
  • Ensure that training and development of all claims staff is of the highest standards and that all staff have Performance Development Plans in place and are regularly reviewed.
  • Ensure all business and HR related processes are followed.
  • Responsible for all weekly, monthly, quarterly and annual reporting to senior management.

    • Key Responsibilities

    1.

    Technical leadership

  • Implementing a reserving philosophy that meets the needs of the organisation and ensures procedures are in place to ensure claims are reserved in a consistent and accurate manner.
  • Handling large complex losses where required.
  • Assist in the selection and management of technical experts to assist in the handling of claims.

    • 2.

    Management of external service providers

  • Assist in the selection and management of external service providers.
  • Assist in the Audit program for external service providers.

    • Management Information

  • Weekly/Monthly reports to senior management within the Arch organisation.
  • Quarterly reports.
  • Continuous team performance assessment.

    • Claims Strategy

  • Responsible for the delivery of the team's business goals and objectives.
  • Leading a strong, cohesive and high performing claims team.
  • Responsible for team's financial claims performance targets, inventory control and reserve accuracy.

    • Role

    Skills / Competencies

  • An ability to communicate at the highest levels across all areas of an organisation
  • Effective collaboration with underwriting business units.
  • An ability to think and act strategically.
  • Operational management experience.
  • High level of people management, including leading, influencing and motivating large teams.
  • A good understanding of Company financials and key drivers.
  • Ability to communicate and implement change.
  • Must be results and service focussed.
  • Strong influencing and decision making.
  • Ability to multi-task, to be highly organised and to empower others is desired.
  • Must have a thorough understanding of the FSA and FOS regulations in respect of claims handling.
  • High level of technical expertise in claims handling.
  • University / relevant professional qualifications desired
  • Considerable industry experience
  • 5 to 10 years' experience in both technical and operational management within Commercial Property Claims. This should include:
  • Operational/change management experience.
  • Project based team management experience
  • Experience in providing meaningful management analysis of claims activity with associated action planning and delivery is essential

    • #archinsuranceuklimited

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