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Team Manager
4 days ago
Creative Support Manchester, United Kingdom Full timeAre you a highly motivated, professional individual with experience of supporting people with a learning disability to enjoy a full life? Do you have the skills, knowledge and positive values to be able to lead our team of Senior staff and Support Workers to deliver effective, pe ...
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Team Manager
1 week ago
Bridgfords Manchester, United KingdomA great opportunity has arisen for a Team Manager to join our established residential lettings team in Bridgfords: Manchester City Centre. · As Team Manager, you will effectively lead and manage a team of Senior Property Manager (s) and Property Managers to successfully look afte ...
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Team Manager
6 days ago
Remedy Recruitment Group Manchester, United Kingdom**Team Manager - Tameside MBC, Greater Manchester - Cared for Children Service - Up to £40ph** · - We are looking to recruit a team manager into the cared for children service. The cared for children service has 3 individual teams and you will manage one of the teams made up of 6 ...
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Team Manager
1 week ago
Eames Consulting Manchester, United KingdomEames Consulting are currently working with a nationally recognised Insurer who are looking for a experienced Insurance professional to join the team as a Team Manager. · Key Responsibilities: · - Be responsible for managing and coaching a team of local underwriters to deliver ma ...
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Team Manager
1 week ago
Great Places Housing Group Manchester, United Kingdom**Salary**: Up to £37,000 · **Job Type**: Full Time · **Location**: Head Office - West Didsbury · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · The r ...
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Trading Team Manager
1 week ago
Towergate Insurance Brokers Manchester, United Kingdom**Trading Team Manager - Manchester - ARDLO814850** · An opportunity has opened up for a Trading Team manager to join our North region within Towergate Insurance Brokers, Manchester. · The key responsibilities for the role are: · - Line management of the Trading Team · - Personal ...
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Case Team Manager
4 hours ago
Smart Recruit Online Limited Manchester, United Kingdom**Are you a motivational and effective manager who can deliver a first-class customer experience? If so, you're just what we're looking for.** · We have a fantastic opportunity for someone to join our Loan Processing Department as a Case Team Manager. · Our client is a highly est ...
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Claims Team Manager
4 hours ago
Matt Burton Manchester, United KingdomMBA are looking for a Claims Team Manager, who will be responsible for the growth of their Property Claims Team. The client is one of the largest global insurance companies with a reputation for first-class claims management. · The Claims Team Manager will be responsible for over ...
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Team Lead, Account Management
4 hours ago
Adyen Manchester, United Kingdom**This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...
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Project Management Team Lead
1 day ago
THG Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
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Account Management Team Leader
1 day ago
Deliveroo Manchester, United KingdomThe role of the Team Lead is to manage a team of Flemish speaking Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through ...
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Account Management Team Leader
1 week ago
Deliveroo Manchester, United KingdomThe role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on comm ...
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Team Lead, Cash Management
4 hours ago
The Bank of New York Mellon Corporation Manchester, United Kingdom**_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody a ...
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Team Leader Block Management
1 week ago
ONE PROPERTY RECRUITMENT LTD Manchester, United KingdomOne Property Recruitment are proud to be partnered with an award winning managing agent who are now in search of a Team Lead to head up the Northwest operation. · My client oversee property & developments predominately Midlands & Southern areas of the country. Due to their succes ...
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Project Management Team Lead
1 week ago
THG Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
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Team Lead Complaints Management
4 hours ago
Raisin GmbH Manchester, United Kingdom**Your Responsibilities**: · - Responsibility and ownership over UK Complaints Management Function and leading a dedicated complaints team · - Ensure complaints, including complaints that have been referred to the Financial Ombudsman Service, are managed in compliance with all re ...
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Central Finance Support Team Manager
5 days ago
Savills Manchester, United Kingdom**Key Responsibilities** · Manage, Support and Develop the team and tasks, monitor performance and be an inclusive leader. · Ensure tasks are completed within agreed timescales and to a high standard. · Effectively communicate with internal/external customers and be accountable f ...
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Internal Service Management Team Lead
1 week ago
RBS International Manchester, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
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Customer Contact Team Manager Digital
1 day ago
Great Places Housing Group Manchester, United Kingdom**Salary**: Up to £34,000 · **Job Type**: Full Time, Permanent · **Location**: Head Office · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · **What is ...
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Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomTo assist Senior Managers in Rehab services, ensuring the provision of a comprehensive, confidential, accurate, administrative and secretarial service and to work as a member of the administrative team. The role involves a substantial amount of minute taking at senior meetings. · ...
Transfers Team Manager - Manchester, United Kingdom - Interactive Investor
Description
Description
PURPOSE OF ROLE:
Reporting to the Senior Team Manager, the Transfers Team Manager is a key role within the Transfers wider Leadership team. You will be responsible for providing inspirational leadership to a team which can consist of Team Leader/s, Transfer Specialist/s and Case Handlers. You must be confident in providing effective coaching, communication, feedback, development, recognition and ensuring adherence to HR policies where relevant.
In addition, you will be accountable for managing and achieving key KPI's, quality excellence and risk management for the team and department ensuring all internal and external policies and industry regulatory requirements are adhered to. You will deputise for the Senior Operations Manager on an ad hoc basis and support Transfer related projects where relevant.
Our aim in Transfers is to be a highly efficient and successful operation, providing a first class service to our customers, and an industry leading Transfers experience. We are looking for a dynamic individual, who is able to provide strong and effective leadership whilst still working effectively as part of a wider team within Transfers and across ii.
Requirements
• Experienced people manager with ability to manage, develop and coach high performing teams and individuals within a regulated, fast paced operational environment.
• Maximise team efficiency through effective resource and skills management/planning, to build a multi-skilled function, ensuring competence is continuously assessed and built on.
• Help deliver a multi-channel service, supporting inbound and outbound contacts including telephone calls, emails and secure messaging
• As a member of the Operations Leadership team, build an empowered, motivated and passionate team, rewarding excellence and managing performance through a culture of ownership and continuous improvement.
• Lead and drive short, medium and long term strategic plans through identifying change and improvement initiatives to deliver sustained operational improvement
• Capability to respond with agility to organisational and regulatory change.
• Build and maintain relationships internally in ii and externally across key partners to drive the success of the business
• Maintain the first line of risk defence by identifying, logging and driving improvements to risks for your team
• Maintain the first line of compliance defence by ensuring team adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance, with particular reference to CASS regulation
• Responsible for ensuring all CASS related activities and processes are completed daily to safeguard customer assets.
• Deputise for the Senior Operations Manager where required
CORE CAPABILITIES:
• Proven experience of managing a team in a fast paced environment
• Experience and knowledge of working in an FCA regulated entity
• Proven ability to drive improved performance of a team through coaching/development/KPI measurement, in line with HR guidelines
• Strong communication skills (both verbal and written) both within your team and wider
• Ability to work on own initiative as well as working part of a wider team
• Customer & Quality focused
• Able to influence and negotiate across different levels of the business
• Ability to work through issues, identify root cause and implement changes to maximise business efficiency and enhance the customer experience
• Capable of working under pressure to deliver against exacting deadlines, and the ability to organize and prioritise work loads
• Be able to understand relevant data/MI and be able to manipulate data to extract relevant information from a variety of sources (including but not limited to excel/Power BI etc)
PERSONAL ATTRIBUTES:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME
• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and take ownership of outcomes
• Not afraid to challenge and be open to challenges
• Able to respond with agility to organisational and regulatory change.
• Problem solver
