- Ensuring there is a constant and consistent focus on quality of service across their team and that customer service levels are of the highest standards in the industry.
- Managing teams to exceed targets and standards through ensuring a coaching culture, supporting team development and challenging under performance.
- Being a first point of escalation for price matching, customer issues or feedback, investigating and resolving initially, before looking for opportunities to improve procedures to reduce reoccurrence.
- Identifying training needs of team members and work with L&D to provide the necessary support
- Managing the workload within the team throughout the day to maximise productivity and achieve SLAs
- Team Manager / Team Leader / Assistant Team Manager experience gained in a Travel Management ortravel operations role
- Good GDS knowledge; Galileo orAmadeus preferable but cross-training can be undertaken
- Excellent organisational skills, the ability to work under pressure and prioritize own workload
- Experience of nett fares and RTW fares preferable
- Ability to plan current and future workloads
- A "lead by example" work ethic to drive first class customer service
- Competitive salary plus bonus
- Hybrid combination of office and home working
- 31.5 days Annual Leave, rising to 32.5 days (inclusive of Bank Holidays)
- Option to buy or sell additional annual leave
- Excellent opportunities for progression in a fast-growing company
- Private Healthcare
- Employee Assistance Program
- Healthcare Cash Plan
- Pension
- Life Assurance
- Season ticket loan
- Discounted staff travel
- Cycle to Work Scheme
-
Team Manager
4 days ago
Creative Support Manchester, United Kingdom Full timeAre you a highly motivated, professional individual with experience of supporting people with a learning disability to enjoy a full life? Do you have the skills, knowledge and positive values to be able to lead our team of Senior staff and Support Workers to deliver effective, pe ...
-
Team Manager
6 days ago
Remedy Recruitment Group Manchester, United Kingdom**Team Manager - Tameside MBC, Greater Manchester - Cared for Children Service - Up to £40ph** · - We are looking to recruit a team manager into the cared for children service. The cared for children service has 3 individual teams and you will manage one of the teams made up of 6 ...
-
Team Manager
1 week ago
Great Places Housing Group Manchester, United Kingdom**Salary**: Up to £37,000 · **Job Type**: Full Time · **Location**: Head Office - West Didsbury · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · The r ...
-
Team Manager
1 week ago
Bridgfords Manchester, United KingdomA great opportunity has arisen for a Team Manager to join our established residential lettings team in Bridgfords: Manchester City Centre. · As Team Manager, you will effectively lead and manage a team of Senior Property Manager (s) and Property Managers to successfully look afte ...
-
Team Manager
1 week ago
Eames Consulting Manchester, United KingdomEames Consulting are currently working with a nationally recognised Insurer who are looking for a experienced Insurance professional to join the team as a Team Manager. · Key Responsibilities: · - Be responsible for managing and coaching a team of local underwriters to deliver ma ...
-
Trading Team Manager
1 week ago
Towergate Insurance Brokers Manchester, United Kingdom**Trading Team Manager - Manchester - ARDLO814850** · An opportunity has opened up for a Trading Team manager to join our North region within Towergate Insurance Brokers, Manchester. · The key responsibilities for the role are: · - Line management of the Trading Team · - Personal ...
-
Claims Team Manager
14 hours ago
Matt Burton Manchester, United KingdomMBA are looking for a Claims Team Manager, who will be responsible for the growth of their Property Claims Team. The client is one of the largest global insurance companies with a reputation for first-class claims management. · The Claims Team Manager will be responsible for over ...
-
Case Team Manager
14 hours ago
Smart Recruit Online Limited Manchester, United Kingdom**Are you a motivational and effective manager who can deliver a first-class customer experience? If so, you're just what we're looking for.** · We have a fantastic opportunity for someone to join our Loan Processing Department as a Case Team Manager. · Our client is a highly est ...
-
Team Lead, Account Management
14 hours ago
Adyen Manchester, United Kingdom**This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...
-
Project Management Team Lead
1 day ago
THG Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
-
Account Management Team Leader
1 day ago
Deliveroo Manchester, United KingdomThe role of the Team Lead is to manage a team of Flemish speaking Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through ...
-
Account Management Team Leader
1 week ago
Deliveroo Manchester, United KingdomThe role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on comm ...
-
Team Leader Block Management
1 week ago
ONE PROPERTY RECRUITMENT LTD Manchester, United KingdomOne Property Recruitment are proud to be partnered with an award winning managing agent who are now in search of a Team Lead to head up the Northwest operation. · My client oversee property & developments predominately Midlands & Southern areas of the country. Due to their succes ...
-
Project Management Team Lead
1 week ago
THG Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
-
Team Lead, Cash Management
14 hours ago
The Bank of New York Mellon Corporation Manchester, United Kingdom**_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody a ...
-
Team Lead Complaints Management
14 hours ago
Raisin GmbH Manchester, United Kingdom**Your Responsibilities**: · - Responsibility and ownership over UK Complaints Management Function and leading a dedicated complaints team · - Ensure complaints, including complaints that have been referred to the Financial Ombudsman Service, are managed in compliance with all re ...
-
Central Finance Support Team Manager
5 days ago
Savills Manchester, United Kingdom**Key Responsibilities** · Manage, Support and Develop the team and tasks, monitor performance and be an inclusive leader. · Ensure tasks are completed within agreed timescales and to a high standard. · Effectively communicate with internal/external customers and be accountable f ...
-
Internal Service Management Team Lead
1 week ago
RBS International Manchester, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
-
Customer Contact Team Manager Digital
1 day ago
Great Places Housing Group Manchester, United Kingdom**Salary**: Up to £34,000 · **Job Type**: Full Time, Permanent · **Location**: Head Office · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · **What is ...
-
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomTo assist Senior Managers in Rehab services, ensuring the provision of a comprehensive, confidential, accurate, administrative and secretarial service and to work as a member of the administrative team. The role involves a substantial amount of minute taking at senior meetings. · ...
Operations Team Manager - Manchester, United Kingdom - Diversity Travel
Description
We are a successful travel management company for the charity and academic communities, and we are proud and passionate about what we do.
We are recruiting for an Operations (Reservations) Team Manager to assist our Deputy Operations Managers in the day to day running of the Operations Department. You will support a team of Business Travel Consultants, promoting our company values and behaviours, culture and work ethic. Key taskswill include:
In return you will receive:
If you are interested in our role and meet the requirements above, then please do get in touch. Hours of work are8.45am – 5.30pm, 4 days per week; 8.45am – 6.30pm 1 day per week; (Monday - Friday) plus1 weekend shift every 6 weeks with day off in lieu. Our office is based in Manchester City Centre, and this role offers the opportunity for a combination of office and home-working following probation period.
Welcome to Diversity Travel – We're a successful travel management company for the charity and academic communities. We're proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page to learn more about us and what we do.
We're proud and passionate about what we do.
We embrace diversity and treat everyone with respect and trust.
We always look to improve our products, services and ourselves.
We keep the customer at the heart of everything we do.
#J-18808-Ljbffr
