- Establish and own external client relationships
- Delivery of contract profitability for the team
- Monitor KPIs and SLAs, identifying steps to mitigate delivery issues and escalating to the Client Manager where necessary
- Provide meaningful MI and analysis, in a suitable format regarding service delivery and Client Governance to the Client Manager
- Implement decisions made on activities within the team
- Resolve issues internally and support resolutions externally
- Resource management including effective utilisation, delegation of work and recruitment
- Professional and personal development of team
- Cascade and communication of objectives
- Appraisals and objective setting
- Agreeing personal development plans with individuals
- Review processed work completed by other team members and feedback any findings Provide technical training and assistance team members and the wider team where needed
- Identify strategy for reduction in QC. Identify and recommend system enhancements to reduce QC.
- Identify and escalate any issues impacting current and future business opportunities
- Contribute to new business projects and support new business pitches
- Directly reporting to operations manager to assist in decision making, budget planning, utilisation, training and business development
- Support business development meetings providing technical input where necessary.
- Strong technical (re)insurance knowledge and principles of insurance is essential
- Able to navigate around a variety of systems such as client-developed systems and various document management and workflow systems.
- Excellent working knowledge of London Market systems and procedures
- Ability to prioritise team workload to meet deadlines
- Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues
- Demonstrated experience of leading and managing people, either direct line management or via projects.
- Excellent communication and able to work on own initiative
- Strong experience in working with Microsoft packages including Excel and PowerPoint.
- Good understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.
- Strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements
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Technical Consultant - Gloucester, United Kingdom - PRO GLOBAL
Description
Technical Consultant
Pro currently has an exciting opportunity for a Technical Consultant to be part of our Insurance Services team. The job holder will be required to manage a team to perform effectively and ensure client service levels, deliverables and deadlines are met.
Pro operates a hybrid working policy and this role would be working from home for the majority of the time and from our Gloucester or Liverpool office on a weekly basis.
Responsibilities
Responsible for the performance of a client and manging the team, responsibilities include:
Skills and Experience
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