- £23,000 starting salary
- Central Leeds & Lincoln Offices- Hybrid working
- 8am - 5pm Monday - Friday working hours (no weekends or bank holidays)
- Fantastic development opportunities
- Rapidly growing tech company
- An opportunity to make a real difference in the world of education
- Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails.
- Identifying any risk and relaying the information to relevant teams, working well internally.
- Ensuring queries/complaints are resolved for clients within service level agreements (SLAs).
- Maintain and keep records up to date.
- Consistently represent and work in line with company values.
- Helping to write up further FAQs and online guide materials.
- Going the extra mile to delight customers
- Identifying and proactively sharing key themes arising from calls and emails.
- Capturing customer feedback on feature requests and sharing this via the internal roadmap process.
- Have an understanding of our core products, services and end users
- Understand how our Customer Team works - and how your role contributes to our goals
- Have met key team members from Projects, 2nd Line and Digital
- Be contributing to daily and weekly meetings with suggestions
- Be confident speaking to our end users, solving queries and resolving issues
- Be confident using our house style of verbal and written communications with customers
- Understand our internal systems and processes as well as helping us to make these more efficient
- Be a key part of our feedback process, helping product, project and engineering teams
- Be confident working to and within our SLA's
- Be part of our ongoing scaling projects to help our customers in a variety of channels including webchat
- A passion for delivering first class customer service
- Strong problem-solver who isn't afraid to work across teams to find solutions.
- Outstanding communication and interpersonal skills.
- Enjoys investigating a problem and coming up with creative solutions.
- The ability to work collaboratively with your teammates to achieve team & department objectives.
- Understanding of the national educational landscape is desirable but not essential.
- A proactive approach to answering calls, webchat and emails.
- Experience using a CRM or MIS system or at least the ability to learn new systems quickly
- Proficient in spoken and written English.
- Ability to work effectively within a fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline.
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life
- Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
- All of our roles champion flexible working and we are happy to discuss what this means to you
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Volunteer with a charity of your choice for a day each year
- Dog friendly offices
- Once your CV has been shortlisted by our People Team, Kiefer (Talent Acquisition Manager) will be in touch to schedule a 20-30 minute introductory call. This will be a chance for you to ask any initial questions, learn more about us and the role as well as us learning more about your search and experience.
- Our 1st stage interview takes place with 2 Support Team Leads online - we use Google Meet for the majority of our video interviews. This will be 1 hour 30 minutes long, covering competency and scenario based questions for us to understand your experience further but also a chance for you to learn more about what you might be doing day to day. There will also be a Live Chat role play and we'll send you a document to help prepare.
- Our 2nd and final stage interview will be a video call with Emily Dowse (Head of Support) which would be a culture fit style interview and will focus around our values and mission as all Arbor employees are very much aligned to our impact led mission
-
Sales Development Representative
1 week ago
Culture Guru Lincoln, Lincolnshire, United Kingdom £30,000 - £40,000???????? Inbound Sales Executive / Agent ???? · Apply below after reading through all the details and supporting information regarding this job opportunity. · Salary: £30,000 - £40,000 + benefits + performance bonus · Hours: 37.5 hours per week (09:00hrs - 17:30hrs) · Start: Imme ...
-
Sales Development Representative
1 week ago
Culture Guru Lincoln, Lincolnshire, United Kingdom £30,000 - £40,000Inbound Sales Executive / Agent · Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. · Salary: £30,000 - £40,000 + benefits + performance bonus · Hours: 37.5 hours per week (09:00hrs - 17:30hrs) · ...
-
Sales Development Representative
1 week ago
Culture Guru Lincoln, Lincolnshire, United Kingdom InternshipSHIP £30,000 - £40,000Inbound Sales Executive / Agent ???? · Apply below after reading through all the details and supporting information regarding this job opportunity. · Salary: £30,000 - £40,000 + benefits + performance bonus · Immediate (willing to wait for notice period) · Contract: Permanent / F ...
-
Customer Service Representative
1 week ago
Marshall Motor Holdings Lincoln, United KingdomWe are seeking a Customer Service Representative to join our Jaguar Land Rover division at our Lincoln dealership. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. This role is offered on a full time and permanent basis. ...
-
Estimator - Civil engineering / Construction
1 week ago
Vector Recruitment Solutions Ltd Lincoln, United Kingdom Full timeEstimator – Civil Engineering / Construction – Permanent · Vector Recruitment solutions is acting on behalf of its client who are a well-established Civil Engineering contractor operating in and around the East Midlands, Yorkshire and the Humber. · Why join this contractor? · Com ...
-
Pre-registration Nursing Coordinator
3 weeks ago
Lincolnshire Partnership NHS Foundation Trust Lincoln, United Kingdom**General Duties will include**: To maintain robust record keeping, data and co-ordination for all pre-registration nursing development To keep a record and maintain database/ excel spreadsheets. Development and maintain database in accordance with agreed process for student nurs ...
-
Community Psychiatric Nurse
3 weeks ago
Hunter AHP & Mental Health Lincoln, United KingdomHunter Mental Health are supporting a great adults Forensic team in their search for a Band 6 community psychiatric nurse based in a central Lincolnshire. This NHS Trust who proudly boast being one of the most diverse providers of healthcare both withinphysical and mental health ...
-
Op Courage Operational Lead
3 weeks ago
Lincolnshire Partnership NHS Foundation Trust Lincoln, United KingdomTo be the operational lead for Op Courage (Midlands) including budget management of all LPFT Op Courage services Overall responsibility for the services case work, ensuring delivery of care is within professional and policy standards and within a climate of empowerment and inclus ...
-
Nottinghamshire Healthcare NHS Foundation Trust Lincoln, United KingdomTo carry and manage a caseload of complex and diverse secondary mental health patients. Undertake assessment provision and evaluation of patient's physical and mental health and provide information and health promotion and self-care. Plan, deliver and evaluate programmes of care ...
-
Registered Mental Health Nurse
2 weeks ago
Hunter AHP & Mental Health Lincoln, United KingdomHunter Mental Health are supporting a great adults Acute Ward team in their search for a Band 5 registered mental health nurse based in a central Lincolnshire. This NHS Trust who proudly boast being one of the most diverse providers of healthcare both withinphysical and mental he ...
-
Associate Director of Estates and Facilities
2 weeks ago
Lincolnshire Partnership NHS Foundation Trust Lincoln, United KingdomAn exciting opportunity has arisen for an Associate Director of Estates and Facilities to join our team and lead a successful shared services department which provides key services and support across the Lincolnshire healthcare system. · The post holder will be responsible for ac ...
-
Student Engagement Officer
1 week ago
University of Lincoln Lincoln, United Kingdom**Careers and Employability Services***:Location**: Lincoln · **Salary**: From £26,444 per annum · Please note, this post is permanent and full time at 37 hours per week. · **Closing Date**: Sunday 02 June 2024 · **Interview Date**: Tuesday 11 June 2024 · **Reference**: EL1201B · ...
-
Digital Change Lead
1 week ago
University of Lincoln Lincoln, United Kingdom**Digital Technologies Executive Office**: · **Location**: Lincoln · **Salary**: From £41,931 per annum · Permanent and full time at 37 hours a week · **Closing Date**: Sunday 11 June 2023 · **Interview Date**: Thursday 29 June 2023 · **Reference**: CS4180 · Now is a truly exciti ...
-
Head of Finance
1 week ago
United Lincolnshire Hospitals NHS Trust Lincoln, United KingdomThis new role; Head of Finance - Projects will be part of the Finance and Digital Directorate Leadership Team and will support the Deputy Director of Strategic Finance with the delivery of statutory financial duties. · As an expert in project and business case requirements and te ...
-
Student Engagement Officer
3 weeks ago
University of Lincoln Lincoln, United Kingdom**Careers and Employability Services***:Location**: Lincoln · **Salary**: From £26,444 per annum · Please note, this post is permanent and full time at 37 hours per week. · **Closing Date**: Wednesday 15 May 2024 · **Interview Date**: Wednesday 22 May 2024 · **Reference**: EL1201 ...
-
Director of Sales
3 weeks ago
Doubletree by Hilton Lincoln Lincoln, United KingdomPerched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. · This downtown hotel features 1,006 ...
-
Impact & Engagement Coordinator
3 weeks ago
University of Lincoln Lincoln, United Kingdom**Research and Industrial Partnerships**: · **Location**: Lincoln · **Salary**: From £31,396 per annum · Permanent and full time at 37 hours a week · **Closing Date**: Wednesday 30 August 2023 · **Interview Date**: Wednesday 13 September 2023 · **Reference**: EL1221 · Now is a tr ...
-
HR Administrator
2 weeks ago
Lincolnshire Partnership NHS Foundation Trust Lincoln, United KingdomThis is a key role in supporting the day to day activities of the Human Resources team. As one of the first points of contact for queries, the role will involve responding to managers and staff and delivering excellent customer service. · The post holder will be responsible for p ...
-
Head of Quality and Business Excellence
1 week ago
SIEMENS ENERGY LIMITED Lincoln, United Kingdom Full timeTitle - Head of Quality and Business Excellence · A Snapshot of Your Day To oversee the team responsible for Business Excellence and Quality Assurance of the Small Gas Turbines (SGT) business. This involves ensuring continual improvement of processes and products and compliance ...
-
Senior Finance Business Partner
2 weeks ago
United Lincolnshire Hospitals NHS Trust Lincoln, United KingdomAs a Senior Finance Business Partner (SFBP) at United Lincolnshire Hospitals, you will enjoy an exciting and rewarding role. Working closely with the relevant Divisional Head of Finance (DHOF) and the Divisional Management Team, you can expect to play a vital role in the leadersh ...
Sales Development Representative - Lincoln, United Kingdom - ARBOR EDUCATION PARTNERS LIMITED
Description
About the role
We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be inquisitive, enjoy investigating and solving problems and be able to actively listen to customers and find solutions You will be a main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner.
Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools
A day in the life of a CSA at Arbor..
Role Progression
Within 1 month, you'll:
Within 3 months, you'll:
Within 6 months, you'll:
About you
About us
At Arbor, we're on a mission to transform the way schools work for the better.
You've probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level... sometimes it feels like this is just part and parcel of school life today. But it doesn't have to be this way.
We passionately believe that there's a better way to work. And it starts by giving everyone the right tools and technology for the job.
We're building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we're here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday. We also offer:
Interview process
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200
Please note: We are unable to provide visa sponsorship at this time.
Sales Development Representative professionals in Lincoln
-
Faith Eze
Business Analyst
-
Elizabeth Tayo-Ojo
Accountant
-
Jainik Pancholi
Forklift Driver
-
Ifeoluwa Olopade
Manager/Project Manager