Services provided
Faith is a certified Business Analyst with over 5 years of experience working in Pharmaceutical, Sales, CRM and IT projects, optimising business processes to increase operational efficiency through adopting business analysis frameworks such as Agile, Scrum and Waterfall. Captures and clearly illustrates the needs of the client using the appropriate standard business analysis tools and techniques such as business requirements catalogues, use cases, user stories, and business models (BPMN, swim lanes, BAM).
Extensive experience working within cross-functional teams to develop, document and deliver process innovations and process re-engineering to drive the attainment of business goals.
In my current role, I work with the project team to support the development of innovative products and services that meet the needs and expectations of the customers and users. I use tools such as Lucid Chart and Visio to create and maintain diagrams, flowcharts, and mockups that illustrate business processes and user interfaces. I also ensure data quality and accuracy by performing audits, validations, and analyses. I am passionate about delivering value to the clients and the organisation, and I strive to improve my skills and knowledge through ongoing learning and professional development. I believe that I can bring a diverse and valuable perspective to the team, as I have experience in both the health and the IT sectors, and I have worked with different stakeholders and cultures. I am also a strong communicator, a team player, and a problem-solver, who can adapt to changing situations and challenges.
Experience
Reown
Remote
Business Analyst2021 - Present
Reown is a SaaS Start-up pioneering database management for vehicles in the African automobile market.
Accelerated outbound sales cycle by 130% by designing and implementing customer acquisition platform for training and managing technical sales personnel
Established and curated strategic partnerships with 6 out of 10 top state automobile companies which resulted in $1M additional annual revenue
Documented process flows and implemented requirements for functional improvements
Conducted interviews with key business users to collect information on processes and user requirements
Innothera (Laboratoire Innotech International)
FCT Abuja, Nigeria
Business Process Analyst 2019 - 2021
Innothera Group is a French Multinational that manufactures and distributes pharmaceutical and medical products around the world.
Led a team of developers to build a proprietary CRM system for the enterprise and its strategic partners, optimising the sales process and increasing sales revenue by 24%
Curated a $2M business implementation project that saves ~ $3.5M on operational inefficiencies between sales and development departments annually
Collaborated with strategic manufacturing partners to develop an effective onboarding system, reducing the sales cycle by 3 months for global enterprise clients
Pierre Fabre
FCT Abuja, Nigeria
Product Analyst2017 - 2019
Pierre Fabre Group is a French Multinational Pharmaceutical and Dermo-Cosmetic company.
Researched user behavior and led strategic product roadmap discussions across multi-functional teams
Integrated Tableau reporting system into BI sales workflow, which led to a 23% increase in post-meeting inquiries for the product sales department
Streamlined post-sales support to increase customer retention rate among enterprise clients by 27%
Solidum Pharmaceuticals
FCT Abuja, Nigeria
Product Advisor 2015 - 2017
A Nigerian Pharmaceutical company.
Delivered product demonstrations of drugs for different chronic ailments to prospects, physicians, and clinics, showcased benefits and features, and generated $100K in new sales revenue.
Manage the sales process from prospecting to closing, serve as the point of contact for clients, build rapport and long-term relationships, and achieve an 85% client retention rate.
KEY ACHIEVEMENTS
Cost Saving Of $1.2M
Through efficient project management and teamwork, my team saved the division at Innothera over $1.2 Million in the sales department. The new sales process is being rolled out to other departments to realise further savings.
Business Generation
Discovered new clients, and negotiated over $3.1 Million of sales and partnership deals with key customers based on insights gathered in the product development phase.
Developed and Delivered Successful Training Content
Cutting onboarding time & fixing product knowledge issues by moving key Sales staff successfully online/offline at scale. Managed workflow to continuously create content for remote learning as well.
Education
Ahmadu Bello University: Masters in Business Administration 2018 - 2021
CERTIFICATION
BCS Foundation Certificate in Business Analysis
Google Project Management
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I am A hard working young girl with hopes to become a nurse in the near future. I have done care since I was 11 for my mother and progressed on to a professional career as a care assistant in June 202 ...
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