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    Food & Beverage Supervisor - Mercante - London, United Kingdom - Sheraton Hotels & Resorts

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    Full time
    Description

    POSITION SUMMARY

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies.
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Complete work orders for maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Follow all company and safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Read and visually verify information in a variety of formats small print). Visually inspect tools, equipment, or machines to identify defects).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or equivalent.

    Related Work Experience: At least 2 years of related work experience.

    Supervisory Experience: At least 1 year of supervisory experience.

    License or Certification: None



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