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    Long Term - Birmingham, United Kingdom - Barchester Healthcare

    Barchester Healthcare
    Barchester Healthcare Birmingham, United Kingdom

    1 week ago

    Barchester Healthcare background
    Description
    FTC months.

    Barchester are on exciting journey of digital transformation, where we are heavily investing in multiple new systems across our current portfolio of 240 care homes and hospitals across the UK.

    The CRM System implementer will support the national implementation of the new CRM System (Salesforce) across all of our services.

    The CRM System Implementer will work collaboratively with the project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained.

    Barchester Healthcare is one of the UKs market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country.

    With a successful new builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding.

    Excellent understanding of CRM systems (Salesforce would be advantageous)
    Ensure that all staff are fully engaged with all the aspects of the CRM system
    Contribute to the development of the standard operating procedures and processes for using a CRM system
    Liaise with stakeholders and external partners to ensure that the project is meeting the needs of all stakeholders as directed by the National CRM Systems Lead and the Director of Customer Experience
    Monitor and evaluate project activities and progress to identify areas for improvement and recommendations for training and implementation.
    Provide input into the development and implementation of future phase project plans and strategies.
    Contribute and support the delivery of training programmes for staff and digital transformation change plan.

    If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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